Customer Service Representative

AMAZON
Cape Coral, FL Full Time
POSTED ON 3/10/2023 CLOSED ON 4/15/2023

What are the responsibilities and job description for the Customer Service Representative position at AMAZON?

We are hiring a Customer Service Representative / Administrative Assistant to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.


Responsibilities


* Maintaining a positive, empathetic and professional attitude toward customers at all times.

* Responding promptly to customer inquiries.

* Communicating with customers through various channels.

* Acknowledging and resolving customer complaints.

* Knowing our products inside and out so that you can answer questions.

* Processing orders, forms, applications, and requests.

* Keeping records of customer interactions, transactions, comments and complaints.

* Communicating and coordinating with colleagues as necessary.

* Providing feedback on the efficiency of the customer service process.

* Managing a team of junior customer service representatives.

* Ensure customer satisfaction and provide professional customer support.

Requirements


* High school diploma, general education degree or equivalent.

* Ability to stay calm when customers are stressed or upset.

* Comfortable using computers.

* Experience working with customer support.



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