What are the responsibilities and job description for the Data Center Technician position at Amazon?
DESCRIPTION
Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers in multiple locations. This position requires the successful candidate report to a site location in the Seattle, WA Metropolitan area. This role also includes the potential for travel up to 60% of the time to various US and Canada based locations.
Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position involves hardware and network diagnostics followed by physical repair and may include participation in an on-call rotation. All candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to hardware and network repair candidates will install equipment, create documentation, innovate solutions, and fix problems within the Data Center Space. This team works in an environment that operates 24/7.
All physical requirements are expected with reasonable accommodations:
* Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed
* Some regional travel may be required
NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.
Key job responsibilities
Your daily duties will include, but are not limited to:
- Network, device and link troubleshooting
- Resolving trouble tickets in a timely manner
- RMA processing
- Working with cross-functional teams (both internal and external)
- Coordinating remote hands support with colocation providers
- Completing cross connect requests
- Performing site audits to ensure safety and quality meets standards
- Driving the team to improve operational efficiency through process improvement initiatives
A day in the life
Resolving breakfix tickets at our Edge sites, managing migrations and cross connects, RMA removals, and other projects for the larger DCO team.
This is a largely independent position.
About the team
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
BASIC QUALIFICATIONS
- 1 years of computer hardware troubleshooting and repair experience
- 1 years of computer networking experience
- High school or equivalent diploma
- 1 years of Linux operating systems experience
PREFERRED QUALIFICATIONS
- Experience working in a Data Center environment
- Understanding of network design, protocols and troubleshooting
- Understanding of storage devices
- Experience managing work and priorities through a ticketing system
- An Associates degree or 2 years of professional or military experience in an IT related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $42,400/year in our lowest geographic market up to $106,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
