What are the responsibilities and job description for the IT Demand Planner - AMER, Global Demand Planning and Risk Management Team position at Amazon?
DESCRIPTION
The Demand Planner role within Operations Technology Solutions Supply Chain (OTS-SC) encompasses demand planning, forecasting, risk identification, and management of IT Equipment across North and South America.
This role is responsible for collating and analyzing demand data for distinct demand streams including future projects and historic demand data. This includes aiding new site launch, engineering, lifecycle projects while also supporting the operational readiness of existing Amazon sites. A crucial aspect of this role is driving consensus forecast planning with multiple stakeholder groups as well as driving downstream actions to ensure on time in, full delivery of IT Equipment. By emphasizing on operational excellence, the role establishes accountability metrics, guidelines, and standards to ensure forecast accuracy and operational alignment. Analyzing results, this role drives the creation of a consolidated forecast and assesses long-term risks that influence downstream execution.
Additionally, you will foster continuous improvement by implementing and refining demand planning processes to improve accuracy, efficiency, and responsiveness. This includes evaluating and optimizing forecasting models, data sources, and tools to better capture demand signals and enhance forecasting precision.
Key job responsibilities
• Develop and maintain accurate demand forecasts for IT products and services based on historical data, market trends, project schedules and business inputs.
• Work closely with various stakeholders including IT teams, procurement, sales, and finance to understand upcoming demand drivers and ensure alignment of demand forecasts with business objectives.
• Optimize inventory levels by monitoring demand patterns, identifying potential shortages or excesses, and recommending appropriate adjustments to minimize costs while meeting service level agreements.
• Develop and refine demand planning processes and methodologies to improve forecast accuracy, execution of changes, and overall efficiency.
• Analyze large datasets to identify demand patterns, trends, and anomalies, and use insights to enhance forecasting models and decision-making processes.
• Identify and assess risks related to demand variability, supply chain disruptions, and other factors that may impact IT product availability, and develop mitigation strategies to minimize potential impacts.
• Monitor key performance indicators (KPIs) such as forecast accuracy, inventory risks and provide regular reports and analysis to support informed decision-making.
• Continuously evaluate and improve demand planning processes, tools, and systems to enhance accuracy, efficiency, and scalability.
• Collaborate with cross-functional teams to ensure seamless coordination and communication across departments, particularly between demand planning, supply planning, capital planning and operations.
• Coordinate with vendors, internal operations to communicate demand forecasts, negotiate contracts, and ensure timely delivery of IT products and services to meet business requirements.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!
At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
We are open to hiring candidates to work out of one of the following locations:
Nashville, TN, USA
BASIC QUALIFICATIONS
- 2 years of program or project management experience
- 2 years of defining and implementing process improvement initiatives using data and metrics experience
- 3 years of supply chain experience
- Experience defining program requirements and using data and metrics to determine improvements
- Bachelor's degree in supply chain management, operations, engineering, analytics or related field
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
PREFERRED QUALIFICATIONS
- 3 years of driving end to end delivery, and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience implementing repeatable processes and driving automation or standardization
- Master's degree in supply chain management, operations, engineering, analytics or related field
- Knowledge of SQL at an intermediate level, including: compile queries, subqueries, aggregation/grouping, data modification, etc.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
