Enterprise Account Manager - NE Region

Compensation: $105,000 - $110,000 per year. You are eligible for a Sales Incentive Plan with the target of $40,000 annually, terms and conditions apply

This is a remote with 75% travel

Enterprise Account Manager (NE region) - REMOTE:USA

Preferred locations: Washington DC, Boston, Philadelphia, Baltimore

Job Overview:

The Enterprise Account Manager (EAM) is responsible for managing service, support, account expansion, account management and ongoing relationship development in conjunction with our Enterprise Solutions Executives for Ambry’s existing institutional client base. The EAM will complement the needs of multiple departments, share ideas, optimize solutions and programs for institutional clients. The Enterprise Account Manager works closely with clients, commercial sales and implementation to optimize client success with the CARE product in addition to service and support for other current and future Ambry products. Collaboration within Ambry’s Sales team is essential for success within this role. Collaborating peers include but are not limited to Account Executives, Area Sales Directors, Field Implementation Managers, Technical Implementation Managers, IT, Software Development, Enterprise Solutions Executives, Enterprise Sales Directors, Marketing and Genetic Science Liaisons.

Essential Functions:

• Manage, monitor and execute account management within existing institutional client accounts, to drive sustainable and reproducible growth and revenue (User Engagement and Adoption, Workflow Revisions, Integration Build Out, Training, Operational and Clinical Efficiencies, etc.)
• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Collaborate with institutional clients on VOC for IT and Software Development of CARE solution
• Collaborate with marketing on establishing KOL’s, Clinical Research, Testimonials and Marketing Outreach
• Ensure clients have a strong, layered (multiple levels of Ambry engaging the customer where appropriate), and trouble-free experience with Ambry products and services
• In partnership with the ESE and/or AE, ensure customers are aware of relevant product updates and new products/services
• Serve as the liaison for communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Collaborate with ESE, AE and ASD to establish CARE Steering Committee, within institutional clients to set up and develop monthly and quarterly client business reviews along with the ESE and/or AE
• EAM must be able to maintain relationships with accounts to secure and grow business
• Responsible for driving growth within institutional clients for revenue, sites and compliance to generate sustainable and reproducible results
• Other duties as assigned

Qualifications:

• Bachelor’s degree (B.A. or B.S.) or equivalent experience is required.
• 3-5 Years of experience in sales, project management, software sales or Healthcare IT within the health system, IDNs and regional laboratory market.
• Strong communication, leadership, executive presence and interpersonal skills with an aptitude in building relationships with professionals of all organizational levels
• Excellent organizational and resource management skill competencies
• Health System Navigation and Strategic Agility
• Innovation Management
• Ability in problem-solving and negotiation
• Proven leader, proficient in task delegation
• Excellent communication, organization and account management competencies.
• Ability to collaborate and solve problems. Ability to travel 60-80% within defined territory.
• Ability to develop strong clinical product knowledge.
• Excellent presentation, written and oral communication skills.
• Strong interpersonal skills to include active listening, coaching, advising, facilitating and problem solving are required. Ability to apply these skills at all levels and in diverse settings.
• Attention to detail and follow up skills. Highly organized and ability to effectively manage multiple priorities in a fast-paced environment.
• Knowledge of Salesforce, or a similar CRM, and other business programs.
• Possess and maintain a current, valid driver license unless agreed upon otherwise

Preferred:

• Bachelors degree preferred
• Have a general knowledge of clinical genetics, genetic testing modalities and pedigree software applications and uses.

#LI-AC1 #LI-REMOTE

About Us:

Ambry Genetics Corporation is a CAP-accredited and CLIA-licensed molecular genetics laboratory based in Aliso Viejo, California. We are a genetics-based healthcare company that is dedicated to open scientific exchange so we can work together to understand and treat all human disease faster.

At Ambry, everyone is welcome. A career at Ambry Genetics is a chance to be part of a dynamic company that aims to improve health by understanding the relationships between genetics and human disease. We earned our reputation as industry leaders by responsibly introducing cutting-edge genetic testing solutions and continually sharing what we learn with the global scientific community.

At Ambry you will be learning, challenging yourself, and having fun while collaborating with teammates through the open exchange of ideas. Our outstanding benefits program includes medical, dental, vision, 401k with a 4% employer match, FSA, paid sick leave and generous paid time off (PTO) program. You can learn more about the benefits here. Ambry Genetics is an Equal Opportunity Employer (EOE) and we maintain a drug-free work environment.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

All qualified applicants will receive consideration for employment without regard to race (and traits historically associated with race, including, but not limited to hair texture and protective hairstyles such as braids, locks, and twists), color, creed, religion, sex, sexual orientation, gender identity, gender expression (including transgender status), national origin, ancestry, age, marital status or protected veteran status and will not be discriminated against on the basis of disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you have a disability or special need that requires accommodation, please contact us at careers@ambrygen.com

Ambry does not accept unsolicited resumes from individual recruiters, third party recruiting agencies, outside recruiters or firms without an executed contract in place. We are not responsible for any fees related to resumes that are unsolicited or are received by Ambry. Such resumes will be deemed the sole property of Ambry and will be processed accordingly.

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