Billing and Collections Team Lead

Job Summary

The Billing and Collections Team Lead is responsible to oversee and assist Billing and Collections Specialists to ensure team processes are followed and assignments are completed in a timely manner. Assist leadership in assuring confidentiality is maintained and HIPAA compliance is adhered to.  

Essential Functions and Responsibilities include the following:

• Complete required QA spot checks per week and provide feedback to staff; Collaborate with Management and the QA Department to identify training needs within department
• Answer questions, provide support, assistance, and direction to team members as needed
• Relay updates and process changes to teammates when identified and maintain current processes and procedures regarding specific insurance billing information
• Review aging reports to identify accounts not being worked timely, trends in unpaid/underpaid claims, and resolve or escalate appropriately
• Assist staff with system issues by resolving and/or submitting new tickets to Information Technology Department
• Select, develop, determine and maintain teaching aids using audits tools.  Report training opportunities to Management
• Provide accurate and comprehensive training for new teammates, existing teammates, and cross-functional efforts
• Review staff productivity, track team’s daily statistics, and facilitate the work flow to ensure completion of assignments
• Complete assigned adjustments, reports, and account assignments
• Review collector appeals for accuracy and thoroughness before submission to payors
• Review payor bulletins and newsletters for changes that may impact cash flow
• Other duties as assigned

Additional Job Requirements

• Regular scheduled attendance 
• Indicate the percentage of time spent traveling - 5%

Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position.  All employees must follow Air Methods’ employment practices and policies.

Supervisory Responsibilities

This position has no supervisory responsibilities.          

Education & Experience

• High school diploma or general education degree (GED); and five to eight years’ related experience and/or training; or equivalent combination of education and experience
• Associate’s degree (A.A./A.S.) from two-year college or technical school; preferred
• 1-2 years leadership/training experience; preferred
• Billing and Collections experience; required
• Knowledge of all Government, Commercial, and Private payers; preferred
• Knowledge of medical and billing terminology; required
• Knowledge of federal and state rules and regulations regarding HIPAA, collections, filing insurance claims, and filing for reimbursement from federal health care programs; required
• Knowledge of account reimbursement and receivables management

Skills

• Excellent written and verbal communication skills
• Strong interpersonal skills and a high degree of collaboration at all levels
• Excellent organizational skills, detail oriented, ability to prioritize, multi-task and meet deadlines
• Advanced customer service and phone skills
• Strong ability to manage several projects concurrently
• Proven problem-solving and complex claim analysis skills
• Participates as a specialized knowledge resource in established processes

Computer Skills

• Advanced Microsoft Office, including Word, Excel, PowerPoint and Outlook

Certificates, Licenses, Registrations

• None

Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.