CFQ Administrator

We are global, we are impacting the lives of millions every day, we are making a difference!  At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025. Through our products and global footprint, we are in a unique position to truly make a difference in the packaging space. Our products impact the lives of millions of people across the globe every day from food, beverage, pharmaceutical, medical, home- and personal-care, and other essential products. Amcor is a thriving S&P 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales. We have a proud history dating back to the 1860’s and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company. Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites.      Will you be next to join our journey towards a more sustainable future? At Amcor we are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organisation that is committed to providing sustainable packaging solutions. To find out more about our commitment to sustainability and about Amcor, visit www.amcor.com.  Job Description This individual administers the customer complaint and claims process utilizing KMS and SAP for all Amcor Flexibles North America Food operations. The support can be in the form of key metric reporting, statistical analysis, process analysis, coordinating and expediting the flow of complaints and return authorizations for the division operation to maximize customer satisfaction. WHAT YOU GET TO DO Puts safety first in all responsibilities including awareness and adherence to all corporate and site environmental, health, and safety policies. Oversees administration of the Customer Complaint and Returns documentation system for all division plants. Serves as point person from initiation of complaint through resolution which ensures the necessary closed loop process. Leads efforts in compiling and generating key monthly quality reports which reflect claims metrics such as claims as a percent of sales; frequency, severity and response time for all division facilities. Monitors/audits and expedites complaint process stage gates which include receipt confirmation, disposition, root cause/corrective action, credit and closure. Audits root cause/corrective action for accuracy and necessary detail supporting the divisional quality managers. Audits the various quality reports for accuracy to ensure the business is obtaining consistent and relevant information for tracking and trending analysis. Assists customer service in the facilitation of complaint information to responsible department personnel. Develops of queries (customer and internal) that provide statistical reports to include visual evidence of key performance measures. Administers external systems / forms as requested by specific customers including ICIX, QIMC and other customer specific complaint databases. Assists in the administration of customer requests including self-assessments; letter of guarantees; and other supplier audit assessment documentation. Trains other Quality Admin staff as required. Participates as a team member on improvement projects. Acts as a backup resource to other Quality Admin staff as required. WHAT WE VALUE Strong analytical skills, detail oriented. Strong Flexibles packaging Product knowledge. Well-developed verbal and written communication skills. Able to work independently and as a member of a team. Acute sense of accountability and customer focus. Demonstrated track record of professionalism and poise in dealing with external customers. Strong organizational skills, experience handling large volume of information flow with high degree of accuracy. Strong knowledge of Microsoft Office including Word and Excel. Able to work with centralized databases such as SAP, SMS, etc. WHAT WE WANT FROM YOU - A Bachelor’s Degree in quality or business or a closely related field or an equivalent combination of education and experience. - Minimum 5 years of experience in customer service or quality related work in a manufacturing environment (preferably flexible packaging. - Lean Six Sigma green belt certification or a willingness to obtain such certification. Our Expectations We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when: Our people are engaged and developing as part of a high-performing Amcor team Our customers grow and prosper from Amcor’s quality, service, and innovation Our investors benefit from Amcor’s consistent growth and superior returns The environment is better off because of Amcor’s leadership and products Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you would like more information about your EEO rights as an applicant under the law, please click on the links "EEO is the and "EEO is the Law" Poster Supplement. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information. E-Verify We verify the identity and employment authorization of individuals hired for employment in the United States. About Amcor Amcor is a global leader in developing and producing responsible packaging for food, beverage, pharmaceutical, medical, home- and personal-care, and other products. Amcor works with leading companies around the world to protect their products and the people who rely on them, differentiate brands, and improve value chains through a range of flexible and rigid packaging, specialty cartons, closures, and services. The company is focused on making packaging that is increasingly light-weighted, recyclable and reusable, and made using a rising amount of recycled content. Around 50,000 Amcor people generate US$13 billion in sales from operations that span about 250 locations in 40-plus countries. NYSE: AMCR; ASX: AMC www.amcor.com I LinkedIn I Facebook I Twitter I YouTube