Product Data Supervisor

We are global, we are impacting the lives of millions every day, we are making a difference!  At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025. Through our products and global footprint, we are in a unique position to truly make a difference in the packaging space. Our products impact the lives of millions of people across the globe every day from food, beverage, pharmaceutical, medical, home- and personal-care, and other essential products. Amcor is a thriving S&P 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales. We have a proud history dating back to the 1860’s and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company. Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites.      Will you be next to join our journey towards a more sustainable future? At Amcor we are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organisation that is committed to providing sustainable packaging solutions. To find out more about our commitment to sustainability and about Amcor, visit www.amcor.com.  Job Description Leading a defined team of Specialists within the Product Data team, which is a function within the Customer Service Organization. Responsible for building and supporting customer loyalty by proactively managing internal and external customer experiences, taking ownership of customer expectations, and providing innovative service solutions Supervisor Level I: This is the first of two levels of supervision within the Customer Service & Product Data group. The level I is proficient at the below duties and requires intermittent to minimal Management support. WHAT YOU GET TO DO Acts as a safety leader and puts safety first in all responsibilities, promoting an environment where each employee makes safety their first priority Support the business strategy through the creation of customer-centric service processes, standards, and metrics Leading Specialists in execution of business strategy Build relationships with customers, AFNA facilities and vendors through visits, participation in plant tours, assisting on projects and addressing service needs/issues Manage and align resources to meet customer and business requirements Partner with Operations/Supply Chain to anticipate and mitigate potential issues and collaborate on meeting customer expectations Work in collaboration with other functions on escalated issues relating to customer orders, graphics issues, ship dates, quality concerns etc. Review internal/external complaints and identify trends, ensure corrective actions are appropriately communicated internally and externally Build organizational capability through recruitment, development and retention of top talent. Key activities include robust performance reviews, clear annual objectives, creating a culture of accountability and a focus on excellence. Manage a unified Customer Service & Product Data team, focused on a shared vision and strategies that deliver a positive customer experience Maintain standard processes and metrics to support the customer-centric organization Support technology and innovative service solutions to maintain an “ease of doing business” environment Assist in management of departmental budgets WHAT WE VALUE Thought Leadership - ability to challenge the status quo in alignment with a drive for excellence Team Leadership - focusing, aligning, and building an effective Team Change Leadership - transforming and aligning a team to drive improvement Supporting and energizing the organization in creating a customer-centric culture. Collaboration and Influencing - working well with others who do not work for you; working as a team to have a positive impact on business performance Strong administrative and organizational skills to manage daily work requirements and service improvement initiatives WHAT WE WANT FROM YOU Education - Bachelor’s Degree Preferred Experience – 3-5 years of successful experience Experience - 0-3 years in a leadership role Effective technical knowledge of products, order management systems and manufacturing processes as applicable to a leadership role within Customer Service & Product Data function Effective communication skills to successfully collaborate both internally and externally to exceed customer expectations Our Expectations We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when: Our people are engaged and developing as part of a high-performing Amcor team Our customers grow and prosper from Amcor’s quality, service, and innovation Our investors benefit from Amcor’s consistent growth and superior returns The environment is better off because of Amcor’s leadership and products Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you would like more information about your EEO rights as an applicant under the law, please click on the links "EEO is the and "EEO is the Law" Poster Supplement. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information. E-Verify We verify the identity and employment authorization of individuals hired for employment in the United States. About Amcor Amcor is a global leader in developing and producing responsible packaging for food, beverage, pharmaceutical, medical, home- and personal-care, and other products. Amcor works with leading companies around the world to protect their products and the people who rely on them, differentiate brands, and improve value chains through a range of flexible and rigid packaging, specialty cartons, closures, and services. The company is focused on making packaging that is increasingly light-weighted, recyclable and reusable, and made using a rising amount of recycled content. Around 50,000 Amcor people generate US$13 billion in sales from operations that span about 250 locations in 40-plus countries. NYSE: AMCR; ASX: AMC www.amcor.com I LinkedIn I Facebook I Twitter I YouTube