What are the responsibilities and job description for the Customer Service Manager position at Amentum?
Customer Service Manager
PAE is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
POSITION SUMMARY
The Customer Service Manager shares responsibility and closely coordinates with leadership for the performance of work and all contract matters relating to customer service related to this contract in accordance with program requirements, while maintaining safety as the highest priority.
The Customer Service Manager will be available within 4 hours to meet on the installation with Government personnel as required.
QUALIFICATIONS
- The CSM must have a bachelor’s degree business administration, operations management, or construction management.
- Alternate bachelor’s degrees may be accepted at the discretion of the Contracting Officer/Administrative Contracting Officer.
- The CSM shall have a minimum of 5 years of experience supervising/directing production control personnel in an operations work management environment.
- The CSM shall have a minimum of 5 years of experience using Computerized Maintenance Management Information Systems, as well as possess knowledge of preventive maintenance programs, construction and repair terminology, project closeout procedures.
- The CSM shall have experience using Microsoft Office applications.
- The CSM shall have at least 3 years of experience working in a military environment and familiarity with Air Force Civil Engineering guidance, rules, and regulations.
- Must possess or be able to obtain/maintain Secret Clearance.
EDUCATION
- The Customer Service Manager (CSM) must have a Bachelor's degree in Business Administration, Operations Management or Construction Management.
OTHER KNOWLEDGE, SKILLS AND ABILITIES
- Experience providing excellent customer service in supporting contract responsibilities.
- Ability to work in a fast-paced environment handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules and under pressure of deadlines while maintaining performance standards.
PAE is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
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