Addiction Assessment Counselor - RN

Company Summary

If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include company matching 401K, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.

Job Summary

The Clinical Consultant II provides a professional evaluation of AAC services to potential clients and/or family members. This includes working directly with the Call Center Managers, Navigators, Director of Insurance and AAC facility CEOs, Admissions Directors and Physicians to coordinate patient referrals to the assigned facility. Clinical Consultant will review all high -risk pre-screening assessments from the call center for approval purposes. Clinical Consultant will make recommendations to the Call Center Staff regarding best clinical fit and coordinate ability to pay with Director of Insurance.

Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to review and determine clinical high -risk cases for admission to AAC facilities.
• Determine clinical appropriateness and correct placement for levels of care.
• In the event AAC is not a possibility for a client, refer to the outside, non-AAC resources to orient individuals in the right direction toward recovery
• Deliver the highest quality, standards of care and productivity for internal and external clients
• Effectively follow-up with pending clients, at specified time intervals
• Exercise effective use of soft skills, including but not limited to: active listening, questioning techniques, building rapport, voice and para-verbal communication, empathy and motivational interviewing
• Effectively communicate and educate on specific features and benefits a facility provides based on the clinical needs of a client.
• Meet or Exceed expectations for ongoing professional development with a focus on clinical knowledge.
• Meet or Exceed individual KPI’s
• Assist team members with client cases, including but not limited to: follow up calls, documentation, and administrative support.
• Attend and participate in team meetings and ongoing training & development opportunities
• Partner with multiple departments to ensure overall achievement in the mission of AAC including but not limited to: Insurance, Outside Business Development, and Facility staff
• Adhere to American Addiction Centers admission guidelines, federal regulations, and company policies and procedures.
• Be available by phone for any clinical consultations that may arise.
• Collaborate with the AVP to educate, empower, and support Admissions Managers and Navigators.

Education / Experience:

• College education (MS, MA,) preferred
• Two years’ experience working in a clinical setting working with co-occurring disorders, co-morbidity disorders.
• Equivalent experience includes at least one of the following: use of a CRM system (preferably Salesforce),
• Computer proficiency: strong keyboarding skills and the ability to multi-task (type and talk) is required
• Strong healthcare / behavioral health (i.e. psychology, nursing, social work, substance abuse etc.) knowledge and skills preferred, Drug and Alcohol Counselors or Mobile Assessors a plus
• Ability to read and interpret written information; write clearly and informatively; ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrable group presentation and customer service skills
• Strong goal achievement history with the ability to strategize, persuade, overcome objections and negotiate in a fast pace environment
• Ability to multi-task and achieve metric goals at a high level with or without direct supervision
• Passion to play an integral role in the over-arching success of the mission of AAC.

• Excellent problem solving and decision-making skills

Physical Requirements

AAC is committed to principles of equal opportunities for all employees. The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws

• Prolonged sitting at a desk
• Must be able to lift 15 pounds at a time

American Addiction Centers is an equal opportunity employer. American Addiction Centers prohibits employment practices that discriminate against individuals or groups of employees on the basis of age, color disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Addiction Medicine

Schedule:

• 8 hour shift

Education:

• Master's (Preferred)

Work Location: Remote