Claims Team Lead

Overview

Founded in 2002 American Auto Shield is headquartered in CO, we specialize in 3rd party administration, providing nationwide coverage and claims services for vehicle and home service contracts offered through dealers, agents, direct marketers, membership organizations and lenders.

We continue to experience tremendous growth, which equates to fantastic opportunities for our employees. This position is primarily responsible for supervising and providing back-up to Claims Adjusters 1 & 2, Technical Claims Adjusters 1 & 2, and assisting the Claims Manager in managing the Claims Department, specifically overseeing claims for all underwriters based on coverage, appraisal, and verifiable failures by performing the following duties.

Our five values are the heartbeat of American Auto Shield. These values are integrity, respectful, accountable, collaborative, and innovative.

The Claims Team Lead earns competitive compensation from $55,000-$62,250*

This is a REMOTE position unless local to our Lakewood, CO or St. Peters, MO office. 

Responsibilities

What You Will Do in This Role

• Ensure complete and sound claims approvals, legal reviews and investigations when necessary.
• Manage the claims staff and interaction of other departments within the company.
• Supervise the work of the Claims Adjusters.
• Manage employees’ attendance, timesheets and responsibilities.
• Manage workflow of claims employees.
• Manage current and outstanding open claims.
• Look for ways to improve processes and database issues.
• Appraise and help develop procedures to improve accountability and ease workflow issues.
• Oversee Claims Adjusters, providing policy reinforcement and appropriate coaching for all aspects of the claims process.
• Other duties may be assigned.

Supervisory Responsibilities

• Directly supervise employees in the Claims Department.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable.
• Interview, hire and train employees; plan, assign and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems.
• Prepare appropriate employee performance documentation per policy.
• Maintain company provided desktop/laptop camera in order to conduct on camera team meetings and coaching and development meetings with assigned employees.

Qualifications

What You Need to Join Our Team

Required skills and abilities:

• Minimum two years related experience and/or training or equivalent combination of education and experience.
• Minimum one-year experience in claims processing.
• Remain calm and professional in stressful situations, working in a fast-paced environment with multiple projects going simultaneously.
• Be very socially focused, friendly, courteous, service-oriented, flexible, and enjoy working with a variety of staff with a heavy focus on building and maintaining relationships.
• Be detail-oriented and work effectively under pressure while meeting all applicable deadlines.
• Work independently and productively, with minimum supervision.
• Manage multiple projects.
• Recognize problems, identify possible causes and resolve routine problems, while adhering to established guidelines and procedures working collaboratively in decision-making.
• Establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals with an open, flowing persuasive communication style.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to compute rate, ratio, and percentage.
• Ability to draw and interpret graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists working in a team environment where leadership abilities are demonstrated as willing to jump in and roll up their sleeves to help out when necessary.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• To perform this job successfully, an individual should have knowledge of: Internet Software; Spreadsheet Software (Microsoft Excel); Contract Management Systems; Word Processing Software (Microsoft Word); Electric Mail Software (Microsoft Outlook).

Preferred Education/Certifications

• Two-year technical automotive or business degree
• Established ASE certifications P2 Specialist, C1 Service Consultant, and completion of A1-A8 within one year
• Ability within one year to be California Adjuster Licensed (required as needed).

Why work for us? We are excited to provide:

• Competitive compensation from LOW ONLY*
• Discretionary Bonus opportunity
• Comprehensive benefits package
  • Medical
  • Dental
  • Vision
  • Short/Long Term Disability
  • Life Insurance
  • Flex Spending Account
• 401 (k) – company matches 4%- fully vested day 1**
• 80 Hours Year 1 of PTO
• 48 hours of Paid Sick/Wellbeing Time Off 
• Employee Assistance Program
• Voluntary Benefits
  • Pet Insurance
  • Life Insurance
• Wellness Program
• Employee recognition program
• Satisfaction of work with a highly skilled team that makes a big impact company-wide
• Remote work environment

Job LocationThis position is remote unless residing locally within our Lakewood, CO or St. Peters, MO office. 

*Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.**Eligible the first of the month after the 1st 90 days

Salary : $55,000 - $62,250