IT Help Desk Analyst
Job Posting for IT Help Desk Analyst at American Business Solutions INC
CURRENT SYSTEMS / PROJECTS OVERVIEW
The Board of Pardons and Paroles (BOPP) is seeking a Computer (Helpdesk/LAN) Technician Level 1
Objectives for this engagement include:
- Ø Desktop Services:
- Diagnose and resolve personal computer, laptops and phone problems;
- Diagnose simple software problems;
- Build and deploy tablets and laptops including configuring user specific settings;
- Install new software releases of simple to moderate complexity;
- Manage Active Directory user accounts;
- Manage agency copiers/printers;
- Implement security protocols on computer hardware;
- Assists end users in resolving hardware and software issues in person or by fielding telephone calls and email communication.
- Ø Network Services (wired and wireless):
- Provide first level support for network connectivity or related network issues;
- Assist with, diagnosis and resolve simple network problems;
- Assist with the configuration of network components;
- Assist BOPP in updating network and adding end users to such network
- Perform related duties as required.
*
- Ø Miscellaneous:
- Assist in Video Teleconferencing equipment installation and deployment.
- Update / maintain conference room technology on a weekly basis;
Job Type: Contract
Pay: $25.00 - $35.00 per hour
Schedule:
- 8 hour shift
Work Location: Hybrid remote in Waterbury, CT 06702
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Salary.com Estimation for IT Help Desk Analyst in Waterbury, CT
$78,066 to $103,016
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