Customer Service Representative

Who we are:

American Customer Care is an outsourced inbound contact center. We specialize in providing individualized contact with our Client’s customers. We have two locations in the Midwest and are expanding our Work From Home opportunities.

We ask that you use your own computer for the first couple of days of Zoom training. We will ship the set of computer equipment we supply you with after this.

General Characteristics:

Handle customer inquiries in a prompt and professional manner

Represent our client in a professional and positive manner in all situations

Ability to remain positive in a fast-paced environment

Enjoy taking on new challenges

Job description:

* Answer incoming customer service calls, make outbound calls to customers, reply to/send emails, and assist via Chat on behalf of different clients

* Log Customer information using Customer Relations Management (CRM) Software while maintaining dialogue

* Ask probing questions to understand the customer's reason for calling and use problem-solving skills to meet their individual needs

* Use the website to suggest merchandise appropriate for individual customers' needs

* Respond to emails from customers promptly, paying close attention to detail as well as adhering to program-specific policies

Qualifications

• High School Diploma/GED
• Experience operating PCs to type, navigate the Internet, search databases, etc

• Experience in soft skills such as empathy, active listening, etc.

• Detail-oriented with experience supporting consumer goods/services

• Excellent verbal and written communication

• Previous contact center experience is a plus

Why You Should Work at American Customer Care

• DAILY PAY (work today, get paid tomorrow)
• Flexible, set schedules!
• Paid Training
• Incentives- We are infamous for our gift raffles and employee celebrations!
• Health, Dental, Vision, and Life insurance
• Employee Assistance Program-Free Sessions with our partner company
• Continuing Education Assistance for you and your family

Check us out on Facebook @AccDubuque or @AccPlatteville!

Job Types: Full-time, Part-time

Pay: $11.00 - $12.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Weekend availability

Application Question(s):

• Do you have a stable internet connection to work from home?
• Do you have your own laptop/desktop to use for training while our set is being shipped to you?

Work Location: One location