What are the responsibilities and job description for the Collections Specialist T4 position at American Express?
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.
How will you make an impact in this role?
In this role, you will be a are creative problem solver, results oriented and possesses above average emotional IQ to connect, negotiate, influence, and provide solutions. Our team supports a niche segment of very Special Customers that consists of high value, high spend and prominent card members.
- Are you energetic, enthusiastic with an engaging personality?
- Are you driven to succeed in delivering effective results while providing excellent customer service?
- Do you have exceptional communication skills?
If your answer is yes, come join our team!
Minimum Qualifications
- High School Diploma
Preferred Qualifications
- Experience in Credit/Collections, Billing, Sales or Customer Service
- Strong customer focus with the ability to have detailed and intelligent financial discussions with Card Members
- Excellent analytical, negotiation and decision-making skills
- Strong communication and organizational skills
- Demonstrate personal excellence including punctuality, integrity and accountability
- Ability to demonstrate sensitivity and compassion in a difficult situation
- Ability to work nontraditional schedules/shifts
- Proven ability to drive strong results in effectiveness and efficiency
- Must have ability to work independently and in a team environment
Salary Range: $23.00 to $24.00 hourly bonus benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Salary : $23 - $24
