What are the responsibilities and job description for the Project Analyst position at American Express?
**Description**
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way.
When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you'll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague shares in the company's success.
Together, we'll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And, we'll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.
Join #TeamAmex and let's lead the way together.
American Express is recognized as a top company for leaders. The Project Analyst supports assigned applications while identifying, evaluating, and recommending changes to ensure and improve application operability. The Analyst collaborates with CEG (HR) and tech resources to maintain system health and develop and maintain documentation. The Analyst also supports and manages designing, testing and implementing solutions including data integration, user role management, report development, and training. The Analyst is a subject matter expert in Oracle HCM suite and advises both CEG leadership and cross-functional partners on system and process optimization.
**Responsibilities**
Manages Tier 1 and Tier II support tickets and solutioning
Leads all phases of projects in their area(s) of expertise and focus, ensuring the delivery of all project deliverables on time and aligned to the needs of the business
Complete and support all activities associated with the implementation of planned or new releases, upgrades, integrations and BAU activities
Assist in quarterly release impact analysis activities. Draft and execute user acceptance testing in partnership with business partners
Work with Business Partners, Vendors, and Technologies to identify and remediate identified gaps using both manual and automated solutions
Consult with Business Partners to gather system requirements
Test platform UI/UX changes as needed
Perform system administrative work in support of all talent, performance, and learning platforms
**Qualifications**
Subject matter expert in Oracle HCM suite
2 years' Administrator work experience with a Learning Management System
3 years' relevant work experience supporting HR applications
Strong Microsoft Excel Skills
Highly organized self-starter who excels both independently and in a team environment
Quick learner
**Preferred Skills**
Experience working on a cross-functional Global team
Experience with ticketing / case management to solution Tier 1 and Tier II tickets (Salesforce preferred)
Strong Project Management Experience
Excellent communicator - written, oral and to a multitude of appropriately targeted audiences
Understanding of Agile and Product practices
Working knowledge of Cornerstone OnDemand
**Qualifications**
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Salary Range: $55,000.00 to $105,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
**Job:** Human Resources
**Primary Location:** United States
**Schedule** Full-time
**Req ID:** 22028362
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way.
When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you'll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague shares in the company's success.
Together, we'll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And, we'll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.
Join #TeamAmex and let's lead the way together.
American Express is recognized as a top company for leaders. The Project Analyst supports assigned applications while identifying, evaluating, and recommending changes to ensure and improve application operability. The Analyst collaborates with CEG (HR) and tech resources to maintain system health and develop and maintain documentation. The Analyst also supports and manages designing, testing and implementing solutions including data integration, user role management, report development, and training. The Analyst is a subject matter expert in Oracle HCM suite and advises both CEG leadership and cross-functional partners on system and process optimization.
**Responsibilities**
Manages Tier 1 and Tier II support tickets and solutioning
Leads all phases of projects in their area(s) of expertise and focus, ensuring the delivery of all project deliverables on time and aligned to the needs of the business
Complete and support all activities associated with the implementation of planned or new releases, upgrades, integrations and BAU activities
Assist in quarterly release impact analysis activities. Draft and execute user acceptance testing in partnership with business partners
Work with Business Partners, Vendors, and Technologies to identify and remediate identified gaps using both manual and automated solutions
Consult with Business Partners to gather system requirements
Test platform UI/UX changes as needed
Perform system administrative work in support of all talent, performance, and learning platforms
**Qualifications**
Subject matter expert in Oracle HCM suite
2 years' Administrator work experience with a Learning Management System
3 years' relevant work experience supporting HR applications
Strong Microsoft Excel Skills
Highly organized self-starter who excels both independently and in a team environment
Quick learner
**Preferred Skills**
Experience working on a cross-functional Global team
Experience with ticketing / case management to solution Tier 1 and Tier II tickets (Salesforce preferred)
Strong Project Management Experience
Excellent communicator - written, oral and to a multitude of appropriately targeted audiences
Understanding of Agile and Product practices
Working knowledge of Cornerstone OnDemand
**Qualifications**
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Salary Range: $55,000.00 to $105,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
**Job:** Human Resources
**Primary Location:** United States
**Schedule** Full-time
**Req ID:** 22028362
Recommended Skills
- Acceptance Testing
- Administration
- Agile Methodology
- Business Process Improvement
- Business Requirements
- Case Management
Salary : $55,000 - $105,000
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