F&B Director

JOB TITLE: FOOD & BEVERAGE DIRECTOR

LOCATION: SUNSET HILLS COUNTRY CLUB - Thousand Oaks, CA. 91360

REPORTS TO: GENERAL MANAGER

FLSA STATUS: EXEMPT

SALARY RANGE: $70,000 - $75,000

TOTAL COMPENSATION RANGE: $70,000 - $82,500

Job Summary

Ensures excellence of food and beverage services by overseeing all aspects of multi-unit food service and dining operations.

Essential Duties and Responsibilities

• Manages food and beverage outlets including but not limited to convenience carts, snack bar, bar/lounge areas, restaurant(s), catering, and banquet facilities by ensuring that product quality and service standards are met.
• Manages all food and beverage staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, evaluating, supervising performance, and carrying out disciplinary action as needed, in accordance with American Golf policies and applicable laws.
• Ensures a pleasant dining experience in all outlets by collaborating with Executive Chef in the creation of menus and menu pricing.
• Controls costs of all food and beverage outlets by overseeing all purchasing of food, beverages, supplies and equipment; estimating product and personnel levels; utilizing labor scheduling tool to adjust salary and hourly schedules following demand patterns, budget and local labor laws; maintaining effective inventory and shortage controls; tracking expenses including payroll, supplies and maintenance; generating monthly inventory report, cost of sales report and other reports as requested by management; working with the General Manager to develop an annual food and beverage plan and budget.
• Ensures successful operation of special events, banquets, and room rentals through regular communication, including but not limited to weekly BEO meetings with Department Heads where applicable.
• Maximizes food and beverage sales by identifying and targeting sales opportunities through marketing including promotions and special events.
• Maintains customer satisfaction and employee productivity by handling customer inquiries, concerns or comments and providing solutions; acquiring feedback from customers and co-workers in order to ensure satisfaction and/or implement service improvement ideas; developing new concepts to ensure customer satisfaction and repeat business.
• Adheres to all safety, sanitation, food preparation, food storage and alcohol beverage control policies.
• Abides by and ensures proper execution of all American Golf Standard Operating Procedures.

Additional Responsibilities

• Acknowledges, greets, and thanks all members and guests.
• Primary duty is management; however, the Food & Beverage Director may be required to fill in as bartender, server, host, etc. as needed.
• Maintains job results by coaching, counseling and disciplining employees, monitoring and appraising job results.
• Collaborates with General Manager in the delivery of staff and safety meetings, as well as the resolution of issues regarding product, equipment, or personnel.
• Maintains awareness of all course events, large parties and reservations that may affect the food and beverage operation.
• Maintains knowledge of local competition and industry trends.
• Implements and supports allAmerican Golf initiatives and programs as requested by management.

Physical Requirements and Working Conditions

The physical requirements describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee may be required to walk or stand for long periods of time, to climb, balance, reach, stoop, kneel, crouch or crawl. May be required to lift or move objects up to 50 pounds. Specific vision requirements for this job include distance vision, depth perception, peripheral vision, color vision and the ability to adjust focus.
• While performing the duties of this job, the employee may be exposed to wet and/or humid conditions, moving mechanical parts, toxic or caustic chemicals, fumes or airborne particles, risk of electrical shock, sharp objects, extreme heat and/or open flame. The noise level in the work environment is usually moderate.

• This information is designed to present the key duties and requirements necessary to achieve the job's results. It is not intended to be a comprehensive list of all duties, responsibilities, and qualifications. Management reserves the right to change, rescind, add, or delete the functions of this position at any time.

Minimum Qualifications and Skill Requirements

• 4 - 6 years of progressive responsibility in food and beverage industry.
• Proven ability to effectively build and foster a team environment.
• 2 years' experience of personnel management, preferably in golf/hospitality/service industry.
• Experience in resolving customer issues/complaints as well as overall excellent customer service.
• Serve Safe certification required within 90 days of employment.
• Proficient in computer software including Microsoft Word, Excel, and PowerPoint.
• Solid time management, organization, and prioritization skills.
• Ability to make good decisions in a fast-paced environment.
• Valid driver's license required.