What are the responsibilities and job description for the Office Assistant/Dispatcher position at AMERICAN HVAC CORP?
About us
American HVAC Corp is a provider of heating, ventilation, and air conditioning services dedicated to delivering top-quality HVAC solutions to residential and commercial clients. We pride ourselves on our exceptional customer service and technical expertise. We are currently seeking a highly organized and efficient Office Assistant - Dispatcher to join our team.
Our work environment includes:
- Modern office setting
- Growth opportunities
- Modern office setting
- Safe work environment
- On-the-job training
- Relaxed atmosphere
- Lively atmosphere
Job Summary:
As an HVAC Office Assistant - Dispatcher at American HVAC Corp, you will play a crucial role in ensuring the smooth operation of our service department. You will be responsible for dispatching service technicians, managing customer inquiries, scheduling appointments, and providing administrative support. Your organizational skills and attention to detail will help us maintain our commitment to excellent customer service.
Key Responsibilities:
- Dispatching:
- Coordinate and dispatch HVAC technicians to service calls based on priority and geographic location.
- Monitor field technicians' progress and adjust schedules as necessary to ensure timely service delivery.
- Communicate with technicians to provide job details, customer information, and any special instructions.
- Customer Service:
- Answer incoming calls and emails from customers regarding service requests, inquiries, and appointments.
- Schedule and confirm service appointments, ensuring efficient use of technician time and resources.
- Handle customer complaints and issues with a focus on resolution and customer satisfaction.
- Administrative Support:
- Maintain accurate records of service calls, work orders, and customer interactions in our database.
- Prepare and process invoices, purchase orders, and other documentation as needed.
- Assist with inventory management, including ordering and tracking HVAC parts and supplies.
- General Office Duties:
- Perform general office duties such as filing, data entry, and managing correspondence.
- Support office staff with various administrative tasks and projects as needed.
- Ensure the office environment is clean, organized, and welcoming.
Qualifications:
- High school diploma or equivalent; additional education or certifications in office administration or HVAC-related fields is a plus.
- Previous experience in dispatching, customer service, or office administration.
- Strong organizational and multitasking skills with the ability to prioritize tasks effectively.
- Excellent communication skills, both verbal and written.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with dispatching software is a plus.
- Ability to work in a fast-paced environment and handle stressful situations calmly.
- Strong problem-solving skills and attention to detail.
- A positive attitude and a commitment to providing outstanding customer service.
Job Type: Full-time
Pay: $16.00 - $18.69 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $16 - $19