Mortgage Loan Servicing Manager – Investor Services

POSTED ON 10/26/2022 AVAILABLE BEFORE 2/16/2023
American Internet Mortgage (AimLoan.com) Hired Organization Address San Diego, CA Full Time

Job Posting for Mortgage Loan Servicing Manager – Investor Services at American Internet Mortgage (AimLoan.com)

AimLoan.com is a San Diego-based company with a 24-year history of taking care of its employees and customers. Servicing 37,000 mortgage loans for Fannie Mae and Freddie Mac, the Loan Servicing Department is responsible for providing superior service to our customers and investors through the completion of all tasks related to the servicing of a residential mortgage loan.

Centrally located in Mission Valley, our loan servicing staff work Monday through Friday, 7:30-4:00 or 8:30-5:00. Remote work is not offered.

This Loan Servicing Manager will be responsible for the oversight and performance of the Investor Services team.

Job Duties

  • Ensure completion of team duties in an accurate, timely and professional manner.
  • Role model and coach team members on how to properly explore, analyze and respond to issues and concerns via phone and through written correspondence.
  • Analyze and resolve problems, using sound judgment, expertise and experience to create positive outcomes.
  • Develop training materials and train team members in compliance with investor requirements, state and federal regulations and company policies and procedures.
  • Communicate with other teams and departments and senior management to resolve problems and expedite work.
  • Stay current on changes in regulations and best practices and recommend updates to internal policies and procedures.
  • Monitor metrics, volumes, and quality to maximize productivity, efficiency, investor compliance, and service levels for team members under management.

Required Qualifications

  • Extensive experience in Fannie Mae and Freddie Mac reporting, claims processing, and annual reporting.
  • Effective leadership style, consistent with company’s core values of Integrity, Teamwork, Communication, Service and Continuous Improvement.
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal and written communication skills
  • Effective at building good working relationships
  • Knowledge of relevant Fannie Mae and Freddie Mac guidelines and standard operating procedures
  • Experience with Black Knight MSP a plus

Compensation and Benefits

  • $75,000-$90,000 (negotiable, based on experience)
  • 15 days paid time off, plus 6 paid holidays
  • 85% employer-paid medical and dental coverage
  • 401(k) plan with 6% company match

Health and Safety

All staff fully-vaccinated; vaccination required for hire

Join Our Team

If you share our core values of Integrity, Teamwork, Communication, Service and Continuous Improvement, we want you to join our company. Background checks are conducted, including a review of your credit history. We are a drug free workplace and an equal opportunity employer. Visit our website at www.aimloan.com to learn more about our company and business model.

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • San Diego, CA 92108: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Mortgage Investor Services: 3 years (Preferred)

Work Location: One location

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Job openings at American Internet Mortgage (AimLoan.com)

American Internet Mortgage (AimLoan.com)
Hired Organization Address San Diego, CA Full Time
AimLoan.com is a consumer direct mortgage lender licensed in all 50 states. With a 24-year history of innovation, a best...
American Internet Mortgage (AimLoan.com)
Hired Organization Address San Diego, CA Full Time
AimLoan.com is a San Diego-based company with a 24-year history of taking care of its employees and customers. Servicing...

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