Specialist, Network and Desk Support (2 Positions)

Title: Specialist, Network and Desk Support (2 Positions)

Department/Unit: Information Technology/Knowledge and Technology

FLSA Status: Full-time, Exempt

Location: Alexandria, VA

A member of the Information Technology department team that implements efforts to support organizational priorities and activities within the department. Supports unit efforts with a focus on departmental contributions to enterprise strategy for Association. Participates and support efforts for appointed and member volunteer groups and APTA leadership. Supports preparation of compliance requirements and documents and seeks out opportunities for continuous quality improvement in department activities. Effective champion of the Association vision, mission and brand.

Essential Functions

• Performs network, servers and workstations administration and management;
• Implements work plans related to respective activities of the Information Technology; department which align with organizational priorities and the Association's operations strategy and systems and data;
• Prepares and completes required departmental compliance forms as outlined below including ensuring required information is accurate for timely submission of all required forms;
• Contributes to and implements recommendations on advancing operations within the department to gain efficiencies, and grow revenue, if applicable;
• Contributes to quality assurance and continuous quality/performance improvement in department activities, including supporting department director, and unit leader in annual assessments of respective budget activities;
• Supports the Knowledge and Technology team in the implementation of the Association’s programs, priorities, and projects in partnership with supervisor and staff colleagues;
• Prepares in consultation with the Director, department level data which supports and aligns with the APTA data strategy.

Staff Expectations

• Upholds and fosters team values
• Complies with all APTA policies and procedures
• Performs other duties as assigned to foster achievement of association priorities

Qualifications

• Bachelors in Computer Science, Information Systems or, 5 years' related experience, required
• Association/Non-Profit IT background, preferred
• 5 years' experience in managing and troubleshooting of Windows servers, Windows workstations, and end-user support
• Experience in Kaseya VSA and 3rd party patch management
• Experience in VMware vCenter and VM servers
• Experience in Citrix XenApp server
• Experience in VOIP system, preferably RingCentral UC/CC
• Experience in IT ticketing system, preferably Fretworks/Freshdesk
• Experience in Microsoft 365 applications and administration
• Experience in AWS file storage
• Experience in Backup systems, preferably Veeam VM backup, Cloudberry file backup, Backupify Office 365 backup, and N2W AWS snapshot backup
• Experience in email security system, preferably Mimecast
• Working knowledge in network security and PCI compliance
• Working knowledge in Cisco Firepower, Umbrella, ISE, Meraki a plus
• Working knowledge in AV conference system, Crestron conference system a plus
• Working knowledge in Xerox copier/printer a plus
• Experience in interviewing business users, collecting, and interpreting requirements, and explaining the solution details to the business audience
• Critical thinking skills

Travel Requirements

None

How To Apply

Please send resume and cover letter, including salary requirements, when applying.

Principals only; no agencies; no phone calls, please. Candidates selected to participate in an interview will be contacted by Human Resources.

The American Physical Therapy Association is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

APTA participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please visit e-verify.uscis.gov.

APTA is committed to a diverse and inclusive workforce and invites and welcomes applicants with diversity of experience, mindset, and skills to add value to APTA and our staff community.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Alexandria, VA 22305: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you able to successfully pass an employment background check?
• What are your salary requirements?

Education:

• Bachelor's (Preferred)

Experience:

• Network administration: 5 years (Preferred)

Work Location: One location