Counter Sales

About American Pipe & Supply

American Pipe & Supply is a wholesale distributor of pipe, valves and fittings (PVF), plumbing fixtures and fire sprinkler materials. We have been providing the Southeast with quality materials since 1977 and continue to grow every year. We are family oriented and offer a steady Monday-Friday schedule and all major holidays off with pay. We strive to maintain an inclusive, friendly environment where you can grow to your fullest protentional. For APS to be the "Supplier of Choice" we know we must also be the "Employer of Choice" providing employees career opportunities today and well into the future.

Full time employees enjoy a full benefit package including medical, dental and vision insurance, paid holidays, paid vacation time, and a 401K package with a generous employer match. American Pipe & Supply believes in developing the strengths of our team members to allow for internal promotions when positions become available.

Job Purpose

Counter Sales will increase sales and customer satisfaction by efficiently and courteously assisting walk-in and telephone customers in the selection and acquisition of needed products.

Work Schedule

This position most typically works Monday through Friday, 7AM to 4PM

Duties and Responsibilities

• Service customers at the counter by taking orders and entering them into the system accurately
• Retrieve orders from warehouse quickly and accurately
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items as well as new products
• Handle customer complaints and returns, while showing a positive attitude.
• Check and monitor return rack
• Keep merchandising and counter areas clean and attractive
• Assist in physical inventory counts and cycle counting
• Work with other departments to resolve customer service issues in a timely manner
• Assist in warehouse when needed
• Pull will call orders and have staged
• Assist in inside sales when needed
• Scan PO's into system
• Make deliveries when needed
• Help with fixture quotes
• Manage the cash box & make bank deposits
• Follow company policies and procedures
• All other duties, as assigned. Regular and appropriate attendance is an essential function of this and all positions at APS.

Skills

• Delivers superior customer service
• Effective listening and good phone skills
• Team player who works productively with wide range of people
• Professional demeanor
• Good problem solving skills
• Capable of following written instructions and documented procedures
• Understands basic inventory, warehousing and stocking procedures
• Accuracy and attention to detail
• Basic computer/keyboarding skills
• Operates forklifts in compliance with Occupational Safety & Health Administration (OSHA) requirements

Education and Experience

• High school diploma/GED required
• Associate degree preferred
• Minimum 2 years in similar position preferred
• Product/applications experience required
• Wholesale distribution experience required

Certifications and Licenses

• Forklift

Working Conditions and Physical Requirements

This role routinely uses stand office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Ability to climb stairs, descend stairs, balance, stoop, kneel, crouch, crawl, reach, handle, feel, speak, and hear. Ability to life/carry/maneuver heavy material or equipment (up to 50 pounds).

Direct Reports

• None

This job description is intended to provide information regarding the essential functions and basic duties of this position. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and duties that could be assigned. Additional functions and requirements may be assigned by management as it deems appropriate. This document does not constitute a contract and is subject to change at the discretion of American Pipe & Supply.
American Pipe & Supply (“APS”) is an equal opportunity employer. We hire, promote and take all other personnel actions without regard to race, color, sex, religion, national origin, citizenship, age, disability, military service connection, genetic information or any other unlawful basis. We provide reasonable accommodation to the known limitations of disabled applicants and employees, and accommodate the religious beliefs and practices of employees provided that such accommodations do not place undue hardship on APS.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Nashville, TN 37210: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Work Location: In person

Salary : $37,700 - $47,700