Donor & Client Support -1st Shift

Job Description:

OUR IDEAL CANDIDATE:

• Manage donor complications arising from the donation process.
• Provide timely, accurate, and helpful answers to donors and staff regarding donor eligibility, complaints, and concerns.
• Communicate directly with donors to ensure proper care and resolution of complications.
• Ask probing questions to ensure the facts of the case are known and to provide correct care.
• Manage donor complication cases to resolution and timely closure.
• Perform medical director/designee review and final quality review for donor complication cases.
• Identify, control, and retrieve suspect products (includes gaining control, product retrieval, consignee notification, tracking responses from consignees, case review, and managing cases through closure). Investigate discrepancies in donor records.
• Correct, update, and verify changes to donor records to ensure appropriate entry and confidential handling of donor data.
• Identify and control impacted suspect products resulting from changes.
• Monitor security to ensure only authorized personnel has access to confidential donor records.
• Prepare and provide reports regarding donor complication cases as required.
• Perform all necessary tasks according to procedure and within established time frames.
• Perform other related duties as necessary to maintain the team workflow.

WHERE YOUR CAREER IS A FORCE GOOD:

Key Responsibilities

Identify, investigate, and retrieve suspect products, donor deferrals, abnormal or unexpected test results, manufacturing issues, and notifications from other sources. Gain control of suspect products when indicated. Advise regions, consignees, and others to control suspect products using computer notifications, inventory systems, and telephone and e-mail systems.Respond to requests from regions and hospitals concerning bacterial contamination of components.
Maintain Blood Services records under ARCBS directives and FDA, state, and federal regulations. Research donor records to retrieve the requested information. Work in a collaborative team environment to meet operational objectives while advancing donor and recipient safety.

Shift: Sunday-Thursday 7a -3:30P

Pay Information:

$16.97 / Hour

WHAT YOU NEED TO SUCCEED:

• Provide appropriate care for donors reporting complications from their donation.
• Take appropriate and timely product action in response to additional information provided.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE:

Qualifications

• Associate Degree or equivalent combination of related education and experience required.
• A bachelor's degree in a science or health care field is preferred.
• Minimum one year of related experience in blood banking, laboratory testing, medical records, auditing, or quality review is preferred.
• The ability to read, write, and verbally communicate at the high school to the college level is required.
• Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit to learn more, including our most-needed volunteer positions.

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