Shelter

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best.

Are you ready to be part of the world's largest humanitarian network?

Join us-Where your Career is a Force for Good!

Job Description : W HY CHOOSE US?

W HY CHOOSE US?

As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world.

When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity.

Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.

Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members.

Come to learn, grow, and succeed while sharing your passion for making a difference.

WHAT YOU NEED TO KNOW (Job Overview) : The Non-Congregate Shelter (NCS) Shelter Resident Transition Team Member supports the delivery of Red Cross services to clients staying at non-congregated shelters.

The NCS Team Member completes a range of tasks necessary for non-congregate shelter operations and compassionately and professionally interacts with clients, vendors, partners, and hotel operators to ensure their needs are met.

This position will be supporting clients in Lake City, Florida.

WHERE YOUR CAREER IS A FORCE FOR GOOD

NCS Service Associate will support the day-to-day activities at non-congregate shelter sites which may include :

• Meet disaster-caused feeding needs of individuals and families residing in hotels (non-congregate shelters).
• Serve meals picked up from feeding vendors that meet required cultural, religious, and dietary sensitivities of clients while practicing safe food handling and proper food service.
• Provide excellent customer service to clients, feeding vendors, hotel staff, and partners.
• Maintain strict meal pickup and delivery schedules.
• Provide accurate reporting of feeding activities as assigned.
• Organize, plan, and allocate resources while utilizing materials and space effectively.

Standard Schedule : This is a temporary assignment expected to last three to six months. Work hours are 10 hours per day 6 days per week.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications) :

• Education : HS Diploma or equivalent required.
• Experience : Minimum 3 years of experience with social services or service / program delivery, or equivalent combination of education and related experience required.
• MUST BE Computer and mobile phone literate and understand basic computer programs such as outlook email, Teams, word, excel, & web-based systems.
• Ability to complete Red Cross required trainings.
• Physical requirements may include : the ability to sit or stand for long periods; adapt to long, irregular hours, and frequent schedule changes;

lift, stand, sit, walk, and carry up to 25 lbs.; and ability to wear facial and hair nets appropriately during food service.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications) :

• Have worked in food delivery services
• Must be able to provide compassionate care for clients with diverse needs and backgrounds.
• Excellent client and partner customer service skills.
• Demonstrate time management for daily completion of all tasks for all clients.
• Good organizational and active listening skills.
• Responsible and punctual.
• Good communication skills with workers, clients, and partners
• Good conflict resolution skills
• Ability to adapt to a changing environment

For the purposes of Hurricane Idalia response, all NCS Service Associate will be qualified as and support the missions of traditional NCS / Feeding Workers.

• Depending on geography and number of clients per site, teams may itinerate daily to multiple sites.
• Report to the NCS Site supervisor and receive Feeding guidance from the Feeding Manager or assigned supervisor.
• Support the delivery of Red Cross services to clients staying at non-congregate shelters to include but is not limited to :
• Client Care : Report situational awareness, issues, and unmet needs to the Zone Supervisor.
• Feeding support : Pick up and deliver meals. Determine which meals clients wish to receive each day, identify dietary restrictions, record, and report meal count information to Feeding Manager, communicate number of meals needed next day, pay attention to quality and condition of meals and cultural appropriateness and report suggestions to the Zone supervisor .

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering.

You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents.

The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org / volunteertoday to learn more, including our most-needed volunteer positions.

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Last updated : 2024-04-23