Inside Sales Representative

American Stairlifts is seeking an Inside Sales Representative to join our team!

Overview:

American Stairlift Inside Sales Representatives take a pro-active approach to consumer business development. From inbound call management and virtual consultations to lead follow-up and post-sale consumer engagement – Inside Sales Representatives own the inquiry-to-invoice customer journey.

Job Duties:

• Learn and demonstrate fundamental understanding of Bruno stairlift products and applications
• Participate in sales generation strategies, such as inbound call management and outbound lead follow-up
• Build rapport with prospective clients to drive sales, appointments, and service visits
• Schedule in-home appointments and service trips for the Field Team
• Maintain customer interaction records within CRM and ensure timely communication is upkept
• Follow up with clients after in-person touchpoints to verify Field performance and product satisfaction
• Engage customers post-sale to generate sales referrals and online reviews
• Analyze Sales process to recommend improvements for achieving higher categorical win rates

Education and Experience:

• Bachelor’s degree in business administration (or related field) or equivalent experience and 2 years inside sales/B2C-related sales experience required.
• Experience with field sales/service organizations a plus.

Skills and Abilities:

• Read, analyze, and interpret a variety of information, such as technical procedures, business correspondence, and governmental regulations furnished in written, oral or diagram form.
• Create business-level written correspondence and verbally present information to internal and external customers.
• Requires job related software skills; proficiency with MS Office and the ability to operate a variety of standard office equipment.
• CRM experience preferred.
• Excellent written and oral communication skills: can properly represent the company and yourself.
• Strong customer focus: personable, observational, and intuitive.
• Superior organizational skills: ability to consistently coordinate personal and departmental work.
• Entrepreneurial: independent, self-motivated to succeed, works toward both personal and team goals.

Working Conditions/Physical Demands:

• Regular office environment
• While performing the duties of this job, the employee is regularly required to stand, move around, use hands to finger, handle, or touch; and talk or hear

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote
• Office

Ability to commute/relocate:

• Oconomowoc, WI 53066: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: Hybrid remote in Oconomowoc, WI 53066

Salary : $47,400 - $60,000