Associate IT Consultant

Overview

When you join American Structurepoint, you gain more than a career. You become part of a family of talented, passionate, good-hearted people who take pride in going the extra mile for our clients. At American Structurepoint, we are known for making the impossible happen for clients across the world who want help building and bettering their communities. We live by our values—excellence, respect, integrity, innovation, and social responsibility. We encourage our experts to try new things and explore new ideas that turn our client’s dreams into reality, even if those ideas are unconventional. We invest in our people by offering excellent benefits and training, development, and mentorship opportunities that lead to a rewarding career path. If you are ready for more than a career, we invite you to explore opportunities to join our team and help us improve the quality of life for the communities we serve.

Responsibilities

• Work with a small team to understand our business initiatives and provide a deep layer of support with our current information technology systems
• Contribute to our evolution and growth by sharing key knowledge with the internal team
• Provide daily support on incoming tickets and phone calls with a smile
• Innovate, create, make decisions and problem solve on a daily basis to push company growth and better support the growth of the company

About You:

• You like to move fast with precision
• You like to create, innovate, and problem solve
• You are very charismatic and love dealing with team members
• People have mentioned that you have a great personality
• Your communication skills are one of your top strengths
• You can communicate technology in “layman’s terms”
• You thrive under pressure

Qualifications

• 2 years in a support position
• Passion for customer service
• Creates an enjoyable, professional experience with all team members
• Handles issues with a logical thought process
• Detail oriented
• Strong organizational skills
• Proven innovator
• Leadership skils
• Supplies solutions that behave predictably and can be supported by others
• Deep knowledge of Windows 7
• Looks at long-range solution instead of short-term “patch”
• Basic Networking Skills
• Knowledge of DHCP, DNS, and Active Directory