Mgr Bus Process

The Team

We are seeking a Manager, Business Process to join American Tower’s Global Business Services (“GBS”) organization. The GBS team develops and manages business service centers to centralize and scale accounting and transactional activities resulting in efficiency, quality, consistency across regions and markets and strengthened controls. The Manager is a key contributor in delivering GBS services through both the development of process solutions (design of new processes, identification of pain-points and opportunities and the development of solutions that will improve efficiency/ effectiveness) and the oversight of process governance & reporting. The Manager will collaborate across the GBS organization and the business to drive stakeholder & change management across regions and markets to support the Company’s operational needs. Working collaboratively with process owners, service centers, and regional teams, you will focus on developing the GBS service portfolio by operating an effective & clear governance structure, maintaining alignment around targeted outcomes, and enabling fast & effective decision making to support process owners in the execution of their transformation plans. As a Business Process Manager, you will partner with stakeholders to understand expectations, provide development support, and build engagement, consensus, and action plans to deploy and improve these processes to agreed timelines and business outcomes.

Our Core Principles are the foundation of our culture, and we’re focused on achieving continued success by thinking long-term, leading with values, and creating value with decisions. Come grow your career with us!

What You Can Offer Us

• Function as a key member of the GBS Process Strategy team that is responsible for the development of a Service Framework strategy that defines how GBS (a) interacts with its customer base (b) addresses business needs and (c) defines, monitors, and reports on service levels and performance metrics.
• Initiate, coordinate and facilitate process governance forums that ensure global process outcomes are realized while aligning with regional & stakeholder priorities and driving adoption across the enterprise.
• Collaborate with process owners, IT partners and subject matter experts to facilitate development of process or technology solutions (including outlining requirements, charters, budgets, and timelines) that will improve the effectiveness and efficiency of the Company’s accounting and transactional processes.
• Develop and maintain the global, regional and process level priorities and roadmaps.
• Understand and formally manage stakeholder requests (new solutions and existing process / system enhancements) to ensure visibility and priority at various governance forums.
• Ensure that projects are prioritized, made visible and provided with relevant resources and focus to meet the business outcomes in line with the allocated budget.
• Manage significant interactions and relationships with process owners and market leadership teams to ensure a balance between business units’ and markets’ needs with the requirement to support and drive scalable business processes.
• Drive change management, along with process stakeholders, to ensure business ownership, user adoption and successful transition in line with stakeholder expectations and business case.
• Be the key interface to ensure consistent, accurate communication, set priorities, coordinate support, meetings, and resources for maximum business benefit.
• Oversee the development, implementation, and refinement of process reporting frameworks, tools, and methods to capture and share key performance indicators, service level agreements, and other process outcomes as it relates to GBS processes.
• Implement a quality process documentation strategy to ensure that all service center activity is captured in process maps, standard operating procedures, service level agreements, and policies that enhance quality and efficiency of GBS operations, supports audit requirements and provides clarity to stakeholders.
• Liaise with and support the Service Center directors and their teams to ensure GBS delivers superior service experience to its customers.
• Partner with the GBS delivery organization to ensure that processes are performed in accordance with intended design and specified service levels and adhere to relevant Company policies and guidelines.
• Other duties as assigned.

What You Need to Succeed

• Bachelor’s degree required.
• MBA preferred.
• Between 6–8 years of experience in a rapidly changing environment required.
• Ability to work with different functional groups and levels of employees to achieve results effectively and professionally.
• Knowledge of developing process and technology solutions and experience facilitating meetings with leadership teams.
• Good understanding of Finance and Transactional processes from both a design and operational perspective required.
• Knowledge of, and experience in, change management in a shared services environment preferred.
• Strong organization, planning, and project management skills; ability to prioritize tasks for self and team to meet requirements and deadlines.
• Strong customer service skills; ability to drive and motivate a team to achieve results.
• Excellent communication and interpersonal skills.
• Ability to respond quickly and effectively to changing business environment, requirements or shifts in priorities.
• While performing the role you will need to lift up to 25 lbs.
• Approximately 25% travel may be required in support of the position’s responsibilities.

American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, or any other characteristic protected under applicable law.

We're proud of the high quality of our benefits that help support the varied lifestyles of our employees.

This includes, but is not limited to:

• Comprehensive health care coverage
• Healthcare and dependent care FSAs
• 401 (k) matching
• Employee Stock Purchase Program (ESPP)
• Equity Incentive Plan
• Educational assistance
• Paid parental leave
• Adoption assistance
• Wellness reimbursement
• Paid time off