What are the responsibilities and job description for the Resident Care Supervisor position at Americana Seniors?
Job Summary
Assists the Executive Director with management of the day-to-day care services of the community to ensure resident’s healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change. Supervises and provides leadership as well as coaching to direct care staff within the community.
Essential Functions
- Responsible for the direct supervision of community-based licensed and non-licensed clinical associates.
- Provides direct supervision of care given within the community. Ensures residents are treated with respect and dignity recognizing individual needs and encouraging independence. Fosters a homelike atmosphere throughout the community.
- Provides direct supervision of resident care staff, which includes monitoring job performance, conducting associate performance evaluations, coaching and counseling associates, and conducting and documenting corrective action as needed.
- Verifies all associate hours on time cards and weekly hours reports. Schedules staff in scheduling software and adjusts as needed. Follows up with staff that have not clocked in/out correctly as well as approves payroll making sure all hours have been adjusted correctly. Ensures all time adjustments have a time adjustment form filled out by staff.
- Executes the hiring process: really ads, reviewing candidates, setting up interviews, conducting interviews, and processing all initial paperwork for new hires.
- Tracks employee adherence to the attendance and provides coaching and corrective action as needed.
- Assigns and directs work of subordinates; appraising performance; rewarding and disciplining associates; addressing complaints, and resolving problems.
- Provides training and education to resident care associates on an ongoing basis with classroom in-services and situation-specific training.
- Supervises the maintenance of resident charts and reviews documentation performed by caregiving staff.
- Manages the health care of residents, including the dissemination of information to families and associates. Ensures that family members are aware of the resident's need for scheduled appointments.
- Participates in pre-admission screening of prospective new residents. Assures that required documentation is completed prior to or upon resident admission, including nursing assessments, service plans, and other assigned forms. Updates assessments as required by policy and as described/allowed in Nurse Practice Actor state regulation. Documents changes in resident condition and notifies parties as necessary of resident's condition and reactions - Executive Director, physician as necessary, resident’s legally responsible party/family.
- Communicates with physicians and the Executive Director regarding residents' status and condition changes. Ensures residents are prepared for physician appointments and visits.
- Facilitates continuity of care for residents receiving home health care, hospice services, and other third party healthcare-related services.
- Participates in or leads meetings if the Executive Director is unavailable for resident care issues - such as Care Conferences - involving appropriate parties as needed.
- Performs daily, weekly, and monthly safety and infection control checks of the home and grounds, assisting the Executive Director in ensuring resident health and safety.
- Monitors staff in administration of medication which include frequent audits of medication sheets.
- Assists the Executive Director in medication management, including administration of medications to residents, ordering medication from pharmacy, and maintaining records.
- Ensures that medications are properly stored, medication carts/cupboards are cleaned, med fridges have temperatures checked on a daily basis, and the medication room is organized according to standards.
- Ensures in-house ancillary medical services such as podiatrist, doctor visits, dental visits, psych visits, lab, X-ray, ambulance, etc. are scheduled and performed.
- Shares on-call duties as required.
- Participates in department quality improvement activities.
- Assists the Executive Director in maintaining a safe, healthy environment for residents, staff, and vendors.
- Assists in keeping the environment safe for associates to reduce the occurrence of Workers' Compensation claims by appropriately evaluating resident transfer and mobility needs and involving therapy services as appropriate.
Education and Experience
Preferred a minimum of 3 years leadership experience. Working knowledge of basic technology and electronic documentation. Minimum of two to four years related caregiving experience required; or equivalent combination of education and experience.
LPN Preferred
Physical Demands and Working Conditions
Physical Demands:
- Standing
- Walking
- Sitting
- Use hands and fingers to handle or feel
- Reach with hands and arms
- Climb or balance
- Stoop, kneel, crouch, or crawl
- Talk or hear
- Taste or smell
- Ability to lift up to 50 pounds
- Vision
Working Conditions
- Requires interaction with co-workers, residents, or vendors
- Occasional weekend, evening, or night work if needed to ensure shift coverage.
- On-Call on an as-needed basis
- Possible exposure to communicable diseases and infections
- Potential injury from transferring, repositioning, or lifting residents
- Exposure to latex
- Possible exposure to blood-borne pathogens
- Possible exposure to various drugs, chemical, infectious, or biological hazards
- Subject to injury from falls, burns, odors, or cuts from equipment
- Requires travel occasionally
Management/Decision Making
Uses strong analytic skills and an in-depth understanding of the organization and the business in order to handle arising problems and issues. Responsible for the overall direction, coordination, and evaluation of resident care, marketing, food service, housekeeping, and maintenance of units. Carries out supervisory responsibilities in accordance with the company's policies and applicable laws.
Knowledge and Skills
Has advanced knowledge of the organization, industry, and a functional discipline. Extensive understanding of technical areas gained through experience and used to complete and/or oversee assignments. Familiarity with Google Workspace, PointClickCare EHR, Asana, and Paychex software preferred. Excellent written and oral communication skills are essential. Ability to prioritize and effectively manage multiple tasks and to delegate assignments to the appropriate individuals based on their skills, roles, and interests. Demonstrates good judgment, strong problem solving, and decision-making skills.