What are the responsibilities and job description for the Bilingual Contact Center Agent (Part-Time) position at Americor?
Explore a flexible employment opportunity with us! We're hiring Part-Time Bilingual Contact Center Agents to join our team at our new Scottsdale location. Enjoy competitive hourly pay, flexible hours, and fantastic perks. Join our team and be part of an organization consecutively ranked as one of the best places to work!
At Americor for over a decade, Americor has provided debt relief solutions that empower our clients to restructure their unsecured debt payments, reduce their outstanding balances, and achieve financial freedom faster than they ever imagined. Our mission is to help Americans regain control of their lives by swiftly and responsibly addressing the debt crisis in the United States. We are proud to have a passionate team of like-minded individuals who share our commitment to assisting people in obtaining a fresh start with their finances.
Job Overview:
As a Bilingual Customer Service Representative, you'll support enrolled customers by understanding their needs, explaining our services, and routing calls to the proper departments. Following call scripts for policy compliance, you'll cover various client issues and maintain detailed conversation records in our system. Success here relies on your customer-centric approach, friendly attitude, poise in challenging situations, and basic computer skills and typing proficiency.
Key Responsibilities:
- Efficiently handle inbound Welcome calls.
- Adhere to call center scripts when addressing various client topics.
- Identify client needs, provide service clarity, and transfer calls to relevant departments.
- Update the call center CRM database with detailed conversation notes.
- Assist Debt Consultants in the client enrollment process.
- Strictly adhere to communication procedures, policies, and guidelines.
- Meet or exceed individual and team performance quotas.
- Perform additional assigned duties as needed.
Qualifications:
- Practical communication skills (verbal and written).
- Bilingual in Spanish preferred.
- Customer-centric attitude with patience, friendliness, and positivity.
- Fundamental understanding of computer operations.
- Proficient typing skills for accurate data entry and record-keeping.
- Previous customer service or sales experience is a plus!
- Ability to collaborate effectively within a team.
- Exceptional attention to detail.
Why Join Our Team:
- Paid Training
- Opportunity to make a meaningful impact on clients' financial well-being.
- Competitive compensation package.
- Flexible working hours.
- Positive and collaborative work environment.
- Career growth and development opportunities.
*This position is based at our Scottsdale, AZ office (Remote work is not available). The compensation for this role is $18.00-$19.00 per hour, dependent on experience, with flexible AM and PM shifts offered.
Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
* Note to Agencies: Americor Funding, Inc. (the “Company”) has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.
Salary : $18 - $19
