Learning Specialist II

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.

The Retail Product Strategy Manager is responsible for the overall management and strategy of deposit accounts, retail services, and retail loans. Responsible for maintaining and updating applicable policies and procedures. Supports the retail division and development, and also updating all applicable products and services. Regularly communicates results and opportunities to Managing Director of Retail Banking. Performs other projects and duties as assigned.

Responsible for serving as a consultant to assigned clients and manages the end-to-end learning cycle, resources and deliverables to meet learning needs.  Responsible for instructional design and delivery of training courses to internal client groups, in order to develop well trained, competent employees.

Essential Functions, Duties, and Responsibilities:

·     Proactively work with assigned clients and Team Leads to define, develop and execute a learning plan and delivery strategy based on client needs.

·     Design and deliver complex learning solutions and programs to clients, utilizing latest and most effective learning tools, offerings and delivery systems.

·     Deliver instructor-led, blended learning, WebEx, and other training programs to assigned client groups to include some or all of the following:

• Retail banking (Teller, Mentor Teller program, Personal Banker, Branch Manager, etc.)
• Commercial Banking
• Mortgage
• Leadership Development
• Technology and Learning Support
• Other specialty banking divisions or programs.

·     Manage program and employee training experience including enrollments, issue resolution, communications and measurement plan.

·     Monitor and ensure training programs are kept up to date including procedures, manuals, and online content.

·     Coordinate and deliver onboarding training to existing employees, new hires, and merger & acquisition related hires. 

·     Provide coaching to leaders and trainees, and ensure learning needs are accomplished. 

·     Participate in client meetings to stay current on client strategies, initiatives, and changes. 

·     Maintain effective communication, coordination and working relationships across the company.

·     Perform coordination duties, as needed, to include course communication and scheduling, room usage and set-up, and all other necessary steps to prepare for training events.

·     Perform administration of Learning Management System (LMS), to include loading courses, producing reports, monitoring status of assignments/completions and ensuring accuracy of LMS data.

·     Define and report on key metrics aligned with client learning plans. 

·     Work on help desks tickets and answers questions that come through the L&D inbox.

·     Serve as back-up trainer for various curriculum and perform other training duties, as needed or assigned.

Required Knowledge, Skills and Competencies:

·     Strong knowledge of adult learning principles and ability to convey information and concepts through a variety of learning methods.

·     Relationship management skills including the ability to communicate, influence and coach at the senior leader level.

·     Strong classroom facilitation and presentation skills, including verbal and non-verbal communication skills.

·     Strong planning, time management and organization skills, along with follow-up and follow through.

·     Ability to provide formal and informal coaching to employees, managers, and teams related to development and performance improvement.

·     Ability to lead projects, work independently and manage multiple projects simultaneously.

·     Strong technical skills and ability to utilize audio-visuals and A/V equipment.

·     Strong knowledge of Microsoft Office suite along with database experience, and latest e-learning tools, offerings and delivery systems.

·     Ability to produce training materials (leader’s guide, participant workbooks, visual learning aides).

·     Position may require up to 50% travel.

Industry and Work Experience:

·     Minimum of 5 years of training design and delivery experience in financial services industry, across multiple products and divisions.

·     CPLP certification preferred.

Academic:

·     High school diploma or GED required

·     Bachelor’s degree or equivalent training or relevant work experience required.

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.