Lead Casino Services Representative - Plus Tips

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Come, join us. It’ll be fun. 

Your daily responsibilities include

• Provides excellent customer service to all guests, customers, and employees.
• Secures company funds; follows internal controls related to position.
• Redeems coins/tokens, cashes checks, and supplies information to guests.
• Maintains and ensures the proper routing of the department’s paperwork.
• Balances the window impress total, sell checks and chips, and coins/tokens to the main banker.
• Maintains communication with all departments, team members, and guests to ensure positive experiences.
• Maintains a high level of personal integrity and moral conduct free of questionable association.
• Provides an outlet of sales and redemption of coin and chips for internal and external guests (e.g., general cashier, main bank, fill bank and jackpot/fill window).
• Maintains a neat, safe, and organized work area.
• Adheres to regulatory, departmental, and company policies and procedures.

Starting at $15.00/ hour plus tips 

Ameristar Casino Resort Spa offers Team Members: 

Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)

• $1,500 Retention bonus offered for all newly hired hourly positions - Apply, Interview, and Start before December 31st and get $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date) 
• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
• Free Costco or Sam’s Club membership after 90 days of employment
• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer applicants that are hired now through December 31, 2022 
• Discounted bus tickets  
• Non-Accrued Additional Time Off – Apply, Interview, and Start before December 31st and start with 80 hours for FT, and 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the date of hire/grant date and is not payable upon termination) 
• 20% discount for Starbucks, Ara Spa, and all food outlets 
• 100% Colorado Gaming License reimbursement after 90 days of employment 
• Hotel discounts available at all 44 PENN properties, plus discounts on goods and services (including Barstool merch) 
• Education reimbursement program and Annual Scholarship Program 
• Career development opportunities

Qualifications

• High School Diploma or equivalent required; Associate degree and/or training preferred; or equivalent combination of education and experience.
• Strong problem solving, mediation, and consulting skills.
• Strong written and verbal communication skills.
• Must have basic math skills, including the ability to add, subtract, multiply, and divide.
• Ability to sustain a high level of confidentiality and professionalism.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with guest service issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Highly organized and detail-oriented
• Previous casino Cage or cash handling experience preferred.
• Ability to read, write, speak, and understand English.
• Ability to work with interruptions.
• Must have ten-key (calculator) skills.
• Data entry/computer skills required.
• Must be willing and able to work a flexible schedule, including nights, weekends, holidays, and overtime.

Something to leave you with

We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

Click HERE to learn more about our career opportunities, programs, benefits, etc.

Equal Opportunity Employer

Starting Salary

Salary : $15 - $1,500