Delivery Manager

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

This role will be a part of the Enterprise Platforms team and will lead large and complex strategic delivery initiatives. Primary focus will be on EP multi-year modernization programs with an initial focus on the global transformation of our AR systems (MARS)

How will you make an impact in this role?

Facilitate and Leads Program Execution:

• Drives program / cross platform / trains of trains product delivery demonstrating servant leadership coupled with technical expertise across domains and the corresponding business domain knowledge

• Entire lifecycle from initiation to delivery:

o Partners with LPM, Product and Engineering owners for early engagement and prioritization process.

o Drives Pre-Program Increment (PI) planning meetings with leadership, product management, delivery teams and Business Partners.

o Cross Platform Integrated Release Planning and status reporting

o E2E Test Management (test data set up, test plan creation, reporting on testing status, etc.)

• Partner in the Delivery, Solutioning and Refinement processes to ensure product readiness.

• Ensures dependency alignment for the teams & trains across organization

• Partners with Product Managers, Product Owners, New Product Development, Business Partners and Architects to help assure strategy, vision and road map alignment and execution (initiative and epic specific).

• Ensures value is achieved by the program/technology product delivery on behalf of end users.

• Assist with prioritization via experience regarding cross platform technology delivery and using methodologies such as economic decision making.

• Collaborates with Delivery Managers, Release Train Engineers (RTEs) and TPMs to identify and coordinate cross-platforms dependencies.

• Create data-driven insights into the delivery and execution of the program through the use of relevant portfolio, program and team level metrics.

• Manages impediments, risks, dependencies and resourcing needs across stakeholders and senior leadership as appropriate.

• Support and encourage innovation through continuous exploration.

• Aggregates and drives End-to-End Program Increment (PI) objectives into Epic/Cross-Train Release objectives to ensure successful delivery.

• Identify and manage gaps, issues, risks, and opportunities across Agile teams and trains.

• Track and measure capability and epic execution.

• Inform or co-develop architecture and process flows to ensure end to end technology product solutions.

• Understand the program’s technical platforms and applications.

• Execute solution technical alignment discussions. Bridges the gap between product teams.

Leadership and Coaching

• Coach leaders, teams in technology and product management in Lean-Agile practices and mindsets

• Encourage diversity of thought and demonstrate an open mindset.

• Foster a culture of trust and leadership in others.

• Champion a learning culture to drive continuous improvements and standardization.

• Respectfully and purposefully challenge the status quo

• Inspires collaboration and quality practices between system architects & Agile teams and product teams

• Guidance to ensure the timely identification and prioritization of technical infrastructure to support implementation of priority features and enablers e.g. Architectural Runway

• Ensures compliance with SDLC standards across the program

• Ensures data integrity for the program within the Agile Management tools

• Influence without authority through effective change and leadership management

Minimum Qualifications

• 7 years relevant Program and/or Project Management experience for large cross platform initiatives.

• Experience facilitating Agile, Scrum, or other rapid application development teams to deliver solutions.

• Current/active PMI-ACP, PMP, SPC or SA certification a plus

Preferred Qualifications

• Experience with design and coding across one or more platforms and languages is ideal.
• Additional Agile certifications a plus

Salary Range: $110,000.00 to $190,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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