Shipping Clerk

ESSENTIAL TASKS & DUTIES:  

• Utilizing the IFS system reports, determines daily stock inventory items that need to be picked and shipped.
• Prepares pick lists and delivery notes for daily shipments. If errors exist, coordinate the correction of them.
• Assure orders and shipping quantities match picking documents through careful audit of said documents.
• Assemble packaging materials and packages merchandise per instructions, in preparation for shipment.
• Utilizes networked shipping systems thru UPS and Fed-Ex to process ground and freight shipments.
• Enter data pertaining to domestic and international shipments into the company’s IFS system and into the shipping systems of commercial freight carriers (UPS, Fed-Ex, DHL, etc). Prepare export documentation as required for international shipments.
• Notifies consignee of shipment information to other offices and/or agents as needed.
• Coordinate with carriers and freight forwarders to schedule pick-up of goods.
• Ensure that drivers depart with appropriate paperwork.
• Initiates, answers & documents tracer inquiries when requested via email and/or fax.
• Confirm physical shipment of goods and facilitate tracking of packages when requested.
• Processes daily invoices in IFS .
• In conjunction with supervisor will be responsible for all outbound freight to comply with warehouse operations.
• Coordinate with Customer Service team to resolve ship instructions or customer requests when required.
• Ensure the accuracy of all shipping documents by strict adherence to standard operating procedures.
• Gather, enter into IFS and/or internal Network, and maintain all data and records relative to shipping activities.
• Monitor the supply of packaging materials and requisition additional supplies as required.
• Complete necessary management reports as required.
• Help with or complete special projects at the discretion of the Manager.

QUALIFICATIONS:

Education & Experience: 

• Experience utilizing an MRP system, IFS is preferred.
• Experience with computerized dispatch shipping systems (UPS, Fedex, DHL).
• Previous shipping experience is preferred.

Knowledge & Skills: 

• Demonstrated self-motivation and self-discipline traits;
• Have a positive and flexible attitude.
• Qualified forklift driver.
• PC computer familiarity; must be experienced in Microsoft Word and Excel.
• Demonstrated effective communication skills: written oral and inter-personal skills;
• Demonstrated ability to multi-task, handling frequent interruptions and shifting priorities.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
• Be organized and efficient.
• Ability to communicate fluently in English.

PEOPLE DEVELOPMENT AND LEADERSHIP:

This Job has no supervisory responsibilities. 

COMPETENCIES:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
• Cost Consciousness - Works within approved budget; Contributes to profits and revenue; Conserves organizational resources.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner.
• Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
• Initiative - Undertakes self-development activities.

WORKING CONDITIONS:    

The environmental conditions of this job include; working near moving mechanical parts, caustic chemicals, fumes or airborne particles with moderate noise levels.

PHYSICAL REQUIREMENTS:

Good level of fitness is required.  This position requires frequent standing, walking, stooping, and kneeling.  There is often lifting/carrying of materials.  Average vision and hearing is sufficient.

Disclaimer         The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.