Front Office Manager-Roanoke SW

***Hourly pay is $16-17

We’re looking for a driven individual who is passionate about helping others to become our next Front Desk Associate!

As a Front Desk Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction.

Individuals with experience in customer service or office administration as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We’re seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete administrative tasks.

Responsibilities:

• Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience
• Scheduling, screening, and confirming new appointments through inbound and outbound calling
• Provide customer resolution to any concerns or questions
• Communicate all relevant customer information to the Hearing Care Professional
• Collect and record customer payments
• Maintain the customer database by updating office records
• Inform the customer about hearing care accessory options
• Handle walk-ins and after-care for existing customers
• Help run office promotions by participating in any marketing and social media initiatives

Ideal Candidate:

• Administrative background, computer savvy
• Experience in a direct customer support role
• Inbound/outbound calling
• Quality phone etiquette
• Scheduling appointments
• Adaptable & detail-oriented

About the benefits:

• $16-$17/hour monthly bonus opportunity
• Work-life balance – hours are M-F, 8:45am-5:00pm
• Continuous training & support
• Brand recognition – we’re at the top of our industry!
• Health Insurance: Medical, dental, vision
• Paid Time Off, Paid Holidays & 401K Plan

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.