What are the responsibilities and job description for the Front Desk Administrator - Salem position at AMS?
Job Title: Member Services Administrator
Job Type: Full-time
Pay: $18.00 per hour
Schedule: M-F, 8:00 am - 5:00 pm
Why Join AMS?
Personal and Professional Growth As the fastest growing HOA management company in the Pacific Northwest, AMS offers limitless growth potential to all employees. Youll grow as we grow.
A Fresh Start If you are looking to try something new, we have the tools and resources needed to help you learn the ins and outs of HOA management.
Office Culture We strive to maintain a fantastic, supportive work environment.
Paid Volunteer Time After your first 90 days of employment you will receive paid volunteer hours each year to participate in TMG Cares Events that give back to the community.
As a Member Services Administrator Your Average Day will Include:
- Provides exceptional customer service by answering multi-line, high volume telephone calls with a friendly & professional tone of voice, determines purpose of callers, and forwards calls to appropriate personnel, department, or division.
- Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel and may escort them to the appropriate office, lounge, or conference room.
- provides light technical support to clients, logging on to their portal, making payments, etc.
- Receives, monitors, and stores supplies, recycles toner and orders supplies for the office.
- Maintains applicable databases and updates websites.
- Manages and updates department calendars as well as coordinates online meetings for clients, managers, etc.
- Creates various detailed reports related to Homeowner Boards, Employee and owner information, and website updates.
- Completes special projects for operational support.
- Processes incoming mail and correspondence, including e-mail and faxes and occasionally processes outgoing mail.
- Organizes and maintains file system and files correspondence and other records.
- Responsible for daily tracking of non-billable and billable time.
We Offer:
- Competitive salary.
- Benefits package with two different medical plan options. The employer contribution is 70% of the monthly premium.
- Vison and dental plans are available. The employer contribution is 75% of the monthly premium.
- Exceptional training and career development, ensuring you have the necessary skills to take you exactly where you want to go.
- Vacation accrual, 10 days per year.
- Sick time, 1 hour every 30 hours worked.
- 10 paid holidays.
- $25,000 company-paid term life insurance policy.
- Voluntary additional benefits, including insurance through AFLAC, cafeteria plan and flexible spending, short-term disability, term life, and AD&D insurance.
- 401(k) Retirement Plan with discretionary annual company match available after 6 months of employment during company open enrollment periods January and July of each calendar year.
- Educational reimbursement of $500 a year to go towards certifications and accreditations.
Salary : $18 - $25,000
