What are the responsibilities and job description for the IT Desktop Support Specialist position at Amtraco?
Desktop IT Support
Summary:
The Desktop IT Support Specialist is responsible for providing primary support for the Companies Information Services by serving as a point of contact for end-user hardware and/or software needs. They will assist the IT Manager in the maintenance and upkeep of all technological equipment and applications.
TheDesktop IT Support Specialist is responsible for configuring, installing,imaging, and supporting end-user computing solutions (i.e. hardware,software, printers, phones, and other approved end-user hardware peripherals.They will work closely with other personnel in installing, maintaining, andtroubleshooting technical equipment and software at all locations and willprovide day-to-day helpdesk support.
Duties & Responsibilities:
Function as our employees' front-line resource for technology related issues; employee will first-tier support for computers, telecommunications, copiers, and other technology platforms.
Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency.
Evaluate applications and software patches for desktop applications to see if they will solve desktop issues.
Conduct initial research on end-user problems regarding hardware and software by identifying and evaluating the problem, troubleshooting, facilitating suitable solutions, documenting the resolution, notifying the end user, and closing out the helpdesk ticket.
Answer or respond to questions received from end users regarding the status of open help desk tickets in a timely, helpful manner.
Educate and train users as needed so that they can get the most possible benefit from technology investments. Training opportunities can be one-on-one or group instruction.
Create accounts for new users, configure settings and features, manage security and access permissions and remove dead accounts.
Recommend hardware or software purchases necessary in order to maintain or extend our computing and technology infrastructure. Research options and determine the best price/performance solutions.
Install add-on computer peripherals, tests for correct functioning and make all appropriate network connections.
Maintain confidentiality of client and departmental information; practice and promote information systems safety and security in accordance with company policy.
Perform other related duties as assigned by the IT Manager.
12. Participates in additionalactivities contributing to the overall goals of the company as the opportunitiesarise.
Required Qualifications:
Two years ofexperience in a computer support role with knowledge of computinghardware, software, voice/data cabling, and/or desktopimplementation/support preferred.
A minimum Associate'sDegree in a technology-focused program is preferred.
Strong knowledge ofcomputer hardware and peripherals is required.
Strong knowledge ofthe Windows desktop operating system environment as wellas PC applications such as Microsoft Office including Word, Excel,and PowerPoint is required.
Working knowledge of arange of diagnostic utilities is required.
Experience workingwith highly integrated business applications is required.
Able to plan andprioritize tasks and communicate effectively verbally and in writing;
Preferred Qualifications:
Exceptional interpersonal skills and written communication skills are required with a focus on rapport-building, listening, and questioning along with documentation.
Support Desk and Intranet Tools
Knowledge of the Windows Server operating system environment (Windows 2008 / 2012) as well as Cloud Backup plus Firewall appliances a plus..
SQL Server using SSIS, and SSRS a plus.
VMWare and Sans Environment experience a plus.
Understanding of IIS, DNS, computer networking, load balancing, cloud and other enterprise infrastructure concepts a plus.
