Customer Success Business Partner

Here at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We're growing fast, constantly innovating, and couldn't be prouder to help our customers move forward with confidence in a sophisticated and changing world.

We are looking for forward-thinking people who put customer experience at the forefront of every decision. Individuals who thrive on challenges and are ready to grasp the opportunity of a lifetime. Because we fundamentally believe every colleague brings outstanding value to our whole. We are a workplace where each person feels seen, heard, and valued, and can contribute their unique talent to our collective effort. We believe that for ourselves and for our customers.

Anaplan are seeking an experienced Customer Success Business Partner. Our platform is recognised as a leader and best-in-class for Enterprise planning, and we help businesses empower their decision-making by connecting data, people and enhancing collaboration.

We are looking for someone to embrace this opportunity, and you will be passionate about helping to grow our largest market, with our most important Enterprise clients.

We want someone with a high level of energy, drive, passion, initiative, dedication, and integrity. You will naturally have excellent communication skills & a passion for developing and completing strategy and business plans.

To be a success in this role at Anaplan we want you to serve as thought leader, customer advocate and partner to Anaplan's most strategic customer. You will assess and understand your customer's planning challenges and desired business objectives. You will develop and implement Customer Success plans that achieve customer's goals while expanding the Anaplan footprint. You will do this by measuring the results of implemented strategies to identify and articulate the value realized through the investment in Anaplan.

In addition, you will also

Work closely with alliance partners, sales, and other Anaplan internal teams to become the customer's trusted leader for their connected planning journey

Demonstrate high impact leadership through setting a vision and strategy, motivating others, driving urgency and achieving measurable results

Analyze usage trends and critical metrics to provide insight and guidance to the customer

Deliver on renewal and adoption targets

Advise your customer's on developing a Centre of Excellent or similar governance structure for a business function

Build, lead and contribute to a culture of doing the right thing for our customers

Who are we looking for?

Ideally, we are looking for a client facing experienced professional with a consultative approach and with experience in Finance, Sales, Supply Chain and/or HR planning solutions.

In the interview process we will be looking for experience handling technology implementations with enterprise planning platforms throughout the project lifecycle. Experience leading and mentoring project team members on SteerCo and executive presentations and communications. You will possess a strong understanding of Agile Project Management, change management methodology and business process reengineering for technology implementations and be familiar using Salesforce and Gainsight for customer success processes.

If you have prior experience with ERP, CRM and/or HRM and how those systems relate to enterprise planning systems and processes, this will be an advantage. You should have the ability to conduct quantitative value and ROI analysis, be self-motivated, highly collaborative, creative, goal and growth oriented.

What we offer

An exciting, progressive career with a company that values diversity, flexibility and understands the need for a good work/life balance.

Market leading salaries combined with generous bonuses and comprehensive benefits.

Regular agile meetups, events, and hackathons (both attending and hosting!)

3 days of paid leave every year to help support the charity or cause of your choice

This is a remote based position, based in the USA. You must have authorization to work in the United States to be applicable for hire.

**Our Commitment to Diversity and Inclusion**

Build your job in a place that thrives on diversity, inclusion, and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

**COVID-19**

Protecting the health and safety of our communities, including our employees and of those considering a career at Anaplan, is our highest priority. We continue to closely monitor the evolving situation, and we appreciate your understanding and flexibility with any related changes to our interviewing process.