What are the responsibilities and job description for the E-Commerce Customer Service Representative position at Anaya Personal Care Products?
Overview:
We are seeking a highly motivated and experienced Ecommerce Customer Service Representative to join our dynamic team. The ideal candidate will have a proven track record of providing exceptional customer service in the ecommerce industry, with expertise in handling inquiries on platforms such as Shopify, Amazon, Flexport, and Recharge applications. As a key member of our customer service team, you will play a crucial role in ensuring customer satisfaction, resolving issues, and maintaining a positive brand image.
Responsibilities:
- Customer Support: Respond promptly and professionally to customer inquiries via email, chat, and phone on various ecommerce platforms. Provide accurate and detailed information regarding products, orders, shipping, and other related queries. Assist customers in navigating and troubleshooting issues on Shopify, Amazon, Flexport, and Recharge applications.
- Order Management: Process and track customer orders, ensuring timely and accurate fulfillment. Collaborate with warehouse and logistics teams to address order-related issues and updates. Monitor and manage order statuses on different ecommerce platforms.
- Issue Resolution: Investigate and resolve customer complaints and issues in a timely and efficient manner. Collaborate with cross-functional teams to address and solve complex problems. Use a problem-solving approach to identify and implement solutions to prevent recurring issues.
- Platform Expertise: Demonstrate proficiency in navigating and utilizing Shopify, Amazon, Flexport, and Recharge applications. Stay updated on platform changes, policies, and updates to ensure accurate and effective customer support.
- Documentation: Maintain accurate and detailed records of customer interactions, feedback, and issue resolutions. Provide insights and feedback to management for continuous process improvement.
Requirements:
- Experience: Minimum of 3 years of experience in ecommerce customer service. Proven track record of working with Shopify, Amazon, Flexport, and Recharge applications.
- Communication Skills: Excellent written and verbal communication skills. Ability to convey complex information in a clear and understandable manner.
- Problem-Solving: Strong analytical and problem-solving skills. Ability to think critically and find innovative solutions to customer issues.
- Team Player: Collaborative mindset with the ability to work seamlessly with cross-functional teams. Willingness to support team members and contribute to a positive work environment.
- Adaptability: Comfortable adapting to changes in a fast-paced ecommerce environment. Ability to learn quickly and stay updated on industry trends and platform changes.
If you are a passionate and detail-oriented individual with a background in ecommerce customer service, and you thrive in a dynamic work environment, we invite you to apply for this exciting opportunity. Join us in providing outstanding customer experiences and contributing to the success of our ecommerce operations.
Job Type: Part-time
Pay: $19.23 - $23.16 per hour
Work setting:
- Hybrid work
Ability to Commute:
- Somerset, NJ 08873 (Required)
Work Location: Hybrid remote in Somerset, NJ 08873
Salary : $19 - $23