Technical Services Specialist

About ANC

As a leader and innovator in the digital signage and video display industry, ANC specializes in designing, installing, and maintaining complex technology systems for high-profile sports arenas, iconic transit hubs, commercial destinations, and major entertainment venues nationwide. Since 1997, our team has maintained collaborative relationships with architects, designers, engineers, manufacturers, factories, and general contractors to successfully bring our client’s vision to reality on time and on budget. Our uniquely diversified suite of services delivers the ideal blend of breakthrough multimedia advertising strategy, innovative audiovisual technologies, deep technical integration expertise, and flawless ongoing operational execution to offer our partners the only trusted single-source solution.

ANC’s iconic partners include the Washington Commanders, Westfield World Trade Center, The Howard Hughes Corporation’s Seaport District Pier 17 and Tin Building, Philadelphia’s Wells Fargo Center, Boston Red Sox, the Indiana Pacers’ Gainbridge Fieldhouse, the Cleveland Cavalier’s Rocket Mortgage FieldHouse, and college and university venues across the United States. To learn more about ANC, visit: www.anc.com

Position Overview

ANC is seeking a Technology Services Specialist in the Washington, DC metropolitan area. Specialists provide Tier 2 and Tier 3 on-site and remote support for ANC’s digital signage systems throughout the DC area, primarily focusing on our transit customers. This position works in a small team of Tier 1 and Tier 2 technicians to maintain a near 99% uptime for a mission-critical application. The incumbent maintains a professional and trusted relationship with our clients, excelling at transparent communication and organization, to provide the highest quality service and support that ANC is known for. The ideal candidate will seek to constantly improve operations and company offerings in the interest of our clients and self-improvement. This position works evening shift but must be flexible.

The right candidate will be willing and able to…

• Serve as system administrator for a complex digital signage installation running on ANC’s software, LiveSync.
• Monitor and respond to device alarms by dispatching Tier 1 technicians or resolving remotely if possible.
• Troubleshoot, repair, and test Windows-based digital signs consisting of both LCD and LED technology.
• Conduct site surveys, assess and document current configurations and client requirements
• Analyze existing client requirements and prepare specifications and procedures for software updates or hardware replacements.
• Supervise and assist with new device deployment when required by the client
• Follow standard operating procedures for ANC support, including the use of ticketing systems and documentation
• Lead annual and monthly preventative maintenance events
• Communicate effectively and regularly with ANC’s global technical support team and the Client Services Account Executive assigned to the market as part of the ANC total service package.
• Attend training that may benefit the position or the department, including Safety, Equipment, Procedures/Best Practices, and Certification seminars.

The right candidate has…

• Successful candidate will have served at least two to three (2-3) years in a specialized technical role at a similar video integration company or in a related industry (ITSM, commercial integrator, entertainment production)
• A bachelor’s degree in a related field from an accredited institution (additional experience exceeding the above minimum will be accepted in lieu of a degree)
• Basic electronics skills and some specific hardware familiarity (professional video systems including outdoor LCD displays, LED video displays, signal transport components)
• Familiarity with servers, thick clients, and device imaging concepts/software
• General understanding of networking concepts and related infrastructure.
• Basic mechanical and electrical knowledge
• Attention to detail, excellent organizational skills, and problem-solving abilities are required.
• The position requires strong communication, leadership, adaptability, reporting, and decision-making skills.
• OSHA 10 safety certification required, OSHA 30 preferred
• Active MEWP 3B certification (aerial lifts) from a course with an in-person hands-on exam component
• Ability to access and perform work at high elevations, including accessing display structures where 30~40' climbs are typical
• Valid Drivers License
• Travel 15% ( /-)

Culture:

ANC is committed to a positive, enjoyable culture where people are embraced, and team members are highly engaged.

Opportunities for growth

We’re growing! Internal mobility is highly encouraged and fully supported

Equal Employment Opportunity:

ANC is proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Night shift

Work Location: In person

Salary : $60,000 - $65,000