What are the responsibilities and job description for the Property Manager position at Anchor Health Properties?
Property Manager (Commercial)
Nashville, TN
Who We Are
Anchor Health Properties is a national full-service healthcare real estate development, management, and investment company. We are purpose driven, “pursuing better healthcare through real estate solutions” and on a mission to be the best healthcare real estate firm in the U.S. Leveraging our collective experience and resources, our nimble and thoughtful team of professionals find solutions for our clients that respond to today’s healthcare challenges - thinking outside of the “medical office box.”
Why Anchor?
Anchor is an award-winning company, recognized on Inc. 5000’s Fastest Growing Companies and Inc.’s Best Place to Work list, as a Great Place to Work®, and as Revista/HREI’s Top Developer of the Year. We remain committed to providing a creative, fulfilling, and supportive work environment where team members can collaborate with others and build value within the communities where we work and live.
When you join the team, you will collaborate with some of the most knowledgeable professionals in our industry. You will have the chance to learn new skills and take on greater responsibilities, while earning competitive pay and benefits.
At Anchor, your perks will include:
- 100% Employer paid medical, dental, and vision insurance for employees, as well as $2k employer contributions to HSA.
- 401k with up to a 4% employer match.
- Generous PTO starting at 15 PTO days annually and 11 paid company holidays.
- Parental Leave, Life Insurance and Short- & Long-Term Disability Insurances to protect you and your family.
- Professional Development Program to help you reach your professional goals!
- Access to Financial Advisor Services, an Employee Assistance Program, and exclusive employee discounts.
Enjoy additional perks including Mental Health Days, team bonding through offsite training summits, employee engagement events, Summer Hours, company-sponsored community service, employee referral bonuses, company provided cell phone and clothing allowance for eligible employees, and more!
If you are looking to join a team that is innovative, collaborative, solves problems, and is outcome-oriented, Anchor may be the place for you.
The Opportunity
As a Property Manager at Anchor, you are responsible for all operational aspects of the buildings you manage, and in conjunction with the assigned Asset Manager, facilitate occupancy of the buildings. Our Property Managers are empowered, trusted and given the tools to fully run the day to day operations for their portfolio including building relationships with tenants, triaging work orders, coordinating preventative maintenance and other tenant or property improvements. Our Property Managers strive to perform a task as completely as possible, with the goal of fully taking the complete task off-of-the “plate” of the delegating management team member – expecting, at most, management’s review and approval. Our ownership-mentality mindset is built upon the assumption that our Property Managers may have the opportunity to present, explain, and defend the work product to our client – and that the client’s response to the timeliness, quality, thoroughness, format, and conclusions of the employee’s work product will form his or her impressions of Anchor Health Properties.
Responsibilities
- Work in a fast-paced work environment while managing conflicting priorities.
- Manage, under the direction of the firm’s executive leadership, a medical office portfolio ranging from 200k to 350k SF. The size of the portfolio will vary based on the region among other factors, including but not limited to number of tenants, locations, etc.
- Day-long or overnight travel may be required.
- Primary responsibility for all work order processing and third-party dispatching for service requests affiliated with the portfolio.
- Negotiate, track, and arrange for preventative maintenance contracts, repairs, and maintenance, and Certificates of Insurance, among other matters, through the utilization of engineering staff and the Angus Anywhere work order management system.
- May manage Building Engineer(s) including recommendations for hiring, staffing levels, and utilization of labor noting overtime. Provide ongoing coaching and feedback to further develop competencies and skills.
- Correspondence with tenants and clients via letters, email, and telephone regarding their rent and service needs.
- Maintain strong rapport with Tenants and Facilities Maintenance Personnel.
- In conjunction with the Asset Manager, assist with new and renewal leases, for the portfolio.
- Work with Accounting and Management to set annual budgets for each project and to distribute regular reports to owners and tenants in addition to accurately forecasting upcoming expenditures based on management expertise, prior spending, price increases, and inflation.
- Develop accurate monthly, quarterly, and annual financial reports in accordance with Owner’s reporting requirements. Manage operation expenses by proactively identifying and addressing negative expense trends.
- Regularly travel to properties for meetings and walk-throughs while building strong relationships with tenants.
- Create and review requests for proposals from various service contractors for property management needs and from general contractors, architects, interior designers, etc. for ongoing suite buildouts, preventative maintenance contracts, and oversight of building cap-ex, tenant improvements (interior & exterior renovations, elevator modernization, etc.).
- Create and assemble all documents for a Tenant Guide for each tenant at each property with basic information about the property and its management – including instructions and schedules for different aspects of the building: fire alarms, service requests, Access Control, HVAC schedule, lighting schedule, emergency contact information, emergency preparedness plans, etc.
- Create and maintain signage directories.
- Establish efficient long-term practices for each building and a relationship with each tenant, resulting in minimizing expenditures and maximizing value to the Owner.
- Support office operations in the following responsibilities:
- Complete annual “strategic” management reports; submit regularly updated financial, property condition, and leasing statements to Management and Owners.
- Serve as the first point of contact for after-hours building emergencies.
Qualifications
- Meticulous attention to detail and systematic organizational skills.
- Possesses a strong work ethic and takes a proactive approach to their work.
- Ability to work independently.
- Ability to multi-task with ease.
- Must be able to work independently and collaborate with other team members.
- Experience with property-level financial reporting and with the management of medical office properties.
- Strong knowledge of accounting principles.
- Should self-identify as a “teachable” employee, possess a “can-do” attitude, professional correspondence etiquette, and strong interpersonal skills.
- Should take initiative and be committed to producing quality outcomes in work completed independently and as part of a team.
- Ability to work after hours and some weekends (hours may vary to meet the business needs of the property).
- Must have strong knowledge and experience with Microsoft Office Programs including Outlook, Word, Excel, and PowerPoint.
Education and Experience
- Bachelor’s Degree in Business or Management preferred.
- Typically, three (3) to five (5) years of commercial real estate, property management, or customer service experience required.
- Real Estate License typically possessed.
- Certified Property Manager (CPM), Real Property Administrator (RPA), or similar certification(s) preferred.
Does this sound like you? Apply today! Even if you do not meet all of the qualifications above, but you meet most, you are encouraged to apply. Please submit your resume to Anchor Health Properties. Applications will be reviewed on a rolling basis, and the position will remain open until filled.
Anchor Health Properties is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, pregnancy, sexual orientation, gender identity, veteran status, national origin, age, marital status, physical or mental disability, or genetic information or any other status protected under federal, state or local law.
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