Operations Manager

Summary: 

The Illinois Operations Manager, reporting to the VP Operations, is directly responsible for managing, overseeing and coordinating all day to day branch operations. 

These duties include managing Customer Service Representatives, Application Engineers, Shipping/Receiving Clerk, and Production/Repair Mechanics.

This position will partner with other locations Operations Managers to ensure consistency and efficiency across the company.

Essential Duties and Responsibilities:

• Prioritize, schedule and delegate work assignments, and directly supervise day-to-day Illinois operations to ensure the meeting of revenue and profit goals. Ensure that all groups meet their performance expectations and work within their budgetary constraints.
• Assist VP Operations in the development of short term and long range strategies, plans, and budgets based on corporate goals and growth objectives.
• Review ongoing performance results to targets and activity reports to measure productivity and identify areas needing cost reduction or process improvement. Ensure that all reports are accurate and up to date.
• Effectively communicate goals to the operations team and communicate with the wider organization when necessary.
• Partner with VP Operations to coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
• Coach and develop staff to enhance the effectiveness of employee performance in achieving the goals and objectives of the company.
• Create and implement development plans for Customer Service Representatives, Application Engineers, Shipping/Receiving Clerks, and Production/Repair Mechanics in Illinois branch.
• Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness and sustainability of operations.
• Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
• Partner with Operations Managers to determine standards of performance as a basis to review progress. Evaluate staff’s work performance through semiannual reviews.
• Ensure the training of new and present employees in the procedures, processes and methods required to achieve organization standards for quality, quantity, and safety.
• Assist in establishing and implementing departmental policies, goals, objectives and procedures that will maximize revenue and increase efficiency.
• Develop and implement operations strategies that improve execution and provide additional value to customer in cost effective manner.
• Ensure that all workings are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements.
• Proactively communicate with and seek feedback from customers and utilize Customer Service Survey to improve customer satisfaction.
• Partner with Purchasing & Inventory Manager to ensure proper inventory levels at all times.
• Assist in monitoring safety procedures of facility.
• Other duties and responsibilities that management may deem necessary.

Education/Skills/Experience

Required:

• Three to five years previous operations management experience.
• Minimum of three years supervisory experience.
• Bachelor’s degree in related management field or equivalent experience.
• Strong communication skills, written and verbal.
• Strong analytical, numerical and reasoning abilities.
• Leadership Orientation- Actively seeks ways in which to act as a role model, guide, develop and mentor others.
• Initiative- Engages in proactive behavior and ability to take action with minimum direction.
• Adaptability- Responds effectively to changes.
• Excellent Microsoft Office skills.

Preferred:

• Industrial distribution experience.
• Inventory management experience.
• Product knowledge.

Physical Requirements:

• To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as an undue hardship is not imposed.

Anderson Process is an Equal Opportunity Employer