Administrative Representative

Administrative Representative

Are you passionate about the delivery of excellent customer service? Do you pride yourself on your communication skills? If so, we would love to hear from you!

As an essential business, we strive to meet the needs of our customers daily. The purpose of this role is to answer customer questions or concerns quickly and effectively, resolve issues with empathy and care, document pain points to share with internal teams, nurture relationships and improve brand credibility by initiating a high-value customer experience.

Your daily mission is to offer customer support through phone, email, or online chat to calm concerns or confusion around service issues. Our company mission is to make things “HUM,” a service mentality that calls for exceptional employees; that is why only the awesome need apply.

What you’ll do on a typical day

• Provide first-level contact customer service while maintaining a positive, empathetic professional attitude to customer issues and concerns
• Talks to customers over the phone, email, online chat, or social media to resolve their questions or concerns
• Properly escalate queries to the next level of support by making the appropriate phone calls and emails to various departments for expedited resolution
• Track, route, and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through the problem-solving process, provide feedback and see problems through to resolution
• Keep records and document customer interactions in the customer file
• Follow communication procedures, guidelines, and procedures
• Take the extra mile to engage and communicate with customers as well as team
• Generate, update, and closeout work orders daily to ensure customer service issues are being met and addressed promptly
• Ensures customer satisfaction

What you need

• (2) Year college degree in Business Administration and or (2) years relative Administrative and/or
• Clerical experience
• Intermediate knowledge of Windows, Microsoft Word, and Excel
• Skills to establish priorities, multi-task, work under pressure and deadlines, work independently with minimal supervision
• Excellent written and oral communication skills, including modern business communications, formatting professional documents, reports, and proper phone etiquette
• Customer service-oriented a must

Competencies to help along the way

• Problem Solving
• Customer Client Focused
• Results Driven
• Thoroughness
• Collaboration Skills
• Communication Proficiency
• Flexibility

Pay, benefits, and more

• Competitive compensation packages
• Complete Insurance coverage that includes medical, dental, vision, and optional life
• Generous paid time off
• Retirement planning options (401(k) and up to a 4% company match
• Career advancement opportunities
• Family-oriented culture

Learn all about us @ www.andrelandscape.com

Equal Opportunity Employer and a Drug-Free Workplace

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this position.

Work Remotely

• No

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Administrative & Business Operations: 1 year (Preferred)

Work Location: One location