What are the responsibilities and job description for the Entry level customer position at Angela Scribe?
Job Title : Customer Service Assistant
Location : Scottsdale, AZ
Department : Customer Service
Reports to : Customer Service Manager
Job Type : Full-Time
Job Summary :
As a Customer Service Assistant , you will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring overall satisfaction.
You will play a key role in representing the company, maintaining its reputation, and delivering high-quality service across all customer touchpoints.
Your goal is to provide a positive customer experience and build long-term relationships with our clients.
Key Responsibilities :
- Resolve customer complaints by determining the cause of the problem, selecting the best solution, and ensuring it is executed effectively.
- Maintain customer records by updating account information and ensuring accurate documentation of interactions.
- Collaborate with other departments to resolve complex issues and escalate cases when necessary.
- Monitor customer feedback to identify recurring issues and suggest improvements to processes or products.
- Follow-up with customers to ensure satisfaction and gather feedback on their experience.
- Provide administrative support to the customer service team, including generating reports and tracking customer interaction data.
Skills & Qualifications :
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities with a customer-first mindset.
- Ability to work independently and as part of a team in a fast-paced environment.
- Empathy and patience when dealing with customers and resolving issues.
Job Posted by ApplicantPro
Last updated : 2024-09-29
Salary : $18 - $24
