What are the responsibilities and job description for the Revenue Recovery Representative position at Angi?
Our Revenue Retention Rep's goal is to complete courtesy calls to Service Providers who have had a minimum of one failed payment on their account, provide great customer service and attempt to bring their account current.
What You'll Do:
- Outbound Check-in calls to Angi Service Providers who’ve missed 1 or more payments to offer support
- Offer courtesy reminders on failed payments and assist with bringing account current
- Conflict resolution and negotiation
- Listen effectively and provide solutions when necessary
- Answer our Pro’s requests or inquiries which can range from a variety of topics
- Act as an advertising consultant for our Pro’s to accommodate their business needs which may include upselling Service Providers exciting new products and program offerings
- Provide support to fellow Revenue Retention teammates
Who you are:
- Ability to think on your feet and pivot quickly. Ability to have tough conversations, handle objections and utilize strong problem-solving skills. The position requires that you are able to work in an environment that is unpredictable and fast paced.
- A growth mindset- you crave coaching and feedback and are able to implement as necessary
- You’re an empathetic listener and you can communicate extremely clearly & concisely both verbally and in written forms.
- You have a strong desire to succeed and grow
- An individual who is inquisitive and emotionally intelligent
- Positive, professional, and high-energy attitude with a strong ability to multi-task
- Strong computer skills required, particularly with internet and applications – ie. Gmail, CRM’s, Google Suite
- Hear and talk on a phone head set for up to 8 hours per day
- Ability to make up to 150-200 calls per day
- Hardline and high-speed internet connection
Compensation:
$14.77/hr Commission (OTE - Minimum Metrics: $45K / Top Performers: $80K/yr )
Top of the line benefits, including Medical, Dental, Vision, 401(k) with employer match, and generous time off!
Equal Employment Opportunity
Angi Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary : $80,000
