LOFT PT Customer Experience Associate

SALES ASSOCIATE
JOB DESCRIPTION

UPDATED MAY 2022

REPORTS TO: Store Manager

POSITION OVERVIEW

Embraces our diverse, inclusive culture and sets an example through their behaviors, participating in all activities related to providing exceptional Customer service, including but not limited to relationship building, sharing style and product information, and presenting a clean, and a safe, well-maintained store environment.

RESPONSIBILITIES/ACCOUNTABILITIES

• Ensures that the Customer remains the top priority while balancing required tasks.
• Anticipates Customers’ needs while striving to achieve store and individual performance goals.
• Actively listens and applies coaching on customer interactions and performance to achieve maximize productivity and capture customer opportunities.
• Supports the business strategy and adjusts tactics as necessary to effectively reach goals.
• Embraces fashion, understands current market trends and is able to articulate them using Brand interpretations in every Customer interaction. Represents the Brand by adhering to Brand’s dress code guidelines.
• Maintains merchandise flow/freight processes, ensuring proper floorset execution to current visual Brand standards.
• Leverages tools and takes action to drive operational excellence through Standard Operating Procedures

(SOP).

• Completes daily tasks to ensure store runs smoothly and meets all Brand standards and guidelines.
• Assists with New Hire onboarding and ongoing Associate training.
• Works collaboratively with internal partners to accomplish assigned tasks.
• Reports to work as scheduled; records time worked accurately by using Brand’s Time and Attendance system; remains flexible to the needs of the business.
• Contributes to the efforts to prevent shrink and raise and maintain safety awareness.
• Additional responsibilities as assigned by Store, District, or Regional leaders.

POSITION REQUIREMENTS

• Ability to organize and prioritize assignments meeting deadlines with minimal supervision.
• Knowledge of visual standards and techniques, and ability to implement and maintain within Brand’s guidelines.
• Communicates effectively with Customers, Managers, Store Associates and Peers.
• Contribute to team commitment and a positive, inclusive environment.
• Take initiative on a timely/urgent basis.
• Must be technology proficient and able to operate the Point of Sale (POS) System.
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts.
• Ability to maneuver around sales floor, stockroom, office, lift up to 30 lbs, and retrieve and stock merchandise with or without a reasonable accommodation.

Job Type: Part-time

Pay: $11.00 - $12.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Ability to commute/relocate:

• Newark, DE 19702: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $11 - $13