What are the responsibilities and job description for the IT Helpdesk Technician position at Antenna Group, Inc.?
Antenna is a PR and integrated marketing agency that specializes in real estate, proptech, sustainability/climate, mobility and health. Our team combines deep domain expertise with full-stack PR and marketing capabilities to help innovative companies in our industries achieve breakout growth and velocity. With offices throughout the U.S., and an international network, Antenna is a high-growth organization that is hyper focused on providing its professionals with an exceptional work-life experience.
Antenna is looking for individuals to contribute diverse perspectives and new ideas to the Antenna community. We celebrate differences among our staff and encourage everyone to be their authentic selves. We are proud to be an equal opportunity employer and remain committed to fostering a diverse, inclusive, supportive and respectful environment, where each Ant feels a sense of dignity, belonging, and acceptance.
Antenna is seeking an energetic and detail-oriented IT Helpdesk Technician to join our company.
PRIMARY RESPONSIBILITIES
- Assist the IT Director in managing technical projects and resource coordination for the Antenna IT team.
- Provide Help Desk support for 150 users across the US.
- Handle user and device onboarding, as well as manage corporate IT application management.
- Maintain and update infrastructure, training, and support documentation for all applications and devices.
- Plan and execute infrastructure upgrades with 3rd party integrators.
- Analyze business requirements across all departments to identify their technology needs.
- Manage company equipment and SaaS licenses, including issuance and tracking.
- Participate in IT projects and planning to enhance technological efficiencies.
- Maintain security across devices, networks, and communications.
TECHNICAL COMPETENCIES
- 2-3 years experience in help desk management, macOS management and deployment, SaaS app administration (e.g. Google Workspace, Microsoft365, Slack, Asana, Hubspot, Adobe Creative Cloud).
- Proficiency in managing Mobile Device Management (MDM) with macOS, iOS, iPadOS, deploying custom packages, app updates, and enforcing device security (experience with JAMF, Mosyle, ABM, Kandji is a plus).
- Proficient in Google Workspace and Microsoft365 admin management, SSO, 2FA
- Ability to manage Zoom/Teams meetings, rooms, and affiliated hardware.
- Certifications: Apple Certified Technician. CompTIA A , Cisco CCNA, certifications are a plus.
- Experience with Generative AI services, Zapier automation
- Support multiple office location networks with mesh WiFi
- Working knowledge of DNS, hosting, SFTP, IP lookup, network security, cloud servers, and virtual boxes.
- Exceptional customer service skills, strong analytical skills, detail-oriented, and the ability to handle abstract concepts.
- Experience with creating and maintaining technical documentation for staff
- Energetic, motivated, and highly organized.
For New York City Ants, the base salary for this role is $65,000. Relevant experience, skills, business needs, and other related qualifications determine compensation. In addition to the base salary, Antenna provides Professional Development Reimbursement, generous PTO, affordable healthcare, and matching 401K, as well as numerous programs and initiatives for career development and training.
BENEFITS & PERKS
- Competitive salary
- 18 PTO days to start
- Floating Holidays
- Paid Volunteer Day
- Winter Recess and Early Fridays
- Sabbatical Leave
- Parental Bonding Leave
- Mentorship/Allyship Program
- Yearly Professional Development Stipend
- Career development, training and mobility
- Comprehensive medical, dental and vision insurance
- 401K with matching
- Hybrid Office Schedule
- Regular outings, celebrations, happy hours and adventures
- Office Dog! (varies by location)
Antenna has a mandatory COVID-19 vaccination policy for all employees reporting to any of our offices or attending any Company-sponsored event. The Company requires that all employees be vaccinated against COVID-19, but will provide accommodations as required by law.
Salary : $65,000