Manager I, Customer Care

Anthem
Alexandria, VA Other
POSTED ON 9/13/2023 CLOSED ON 9/22/2023

What are the responsibilities and job description for the Manager I, Customer Care position at Anthem?

Be Part of an Extraordinary Team.
BioPlus Specialty Pharmacy is now part of CarelonRx, and a proud member of the Elevance Health family of companies. Together, CarelonRx and BioPlus offer consumers and providers an unparalleled level of service that’s easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer’s treatment journey.

This position is onsite in Indianapolis, IN 5 days/week.


Build the Possibilities. Make an Extraordinary Impact.

Responsible for providing oversight for customer service staff. Responsible for establishing departmental policies and procedures.

How you will make an impact:

  • Directs implementation and administration of benefit programs.
  • Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures.
  • Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business.
  • Hires, trains, coaches, counsels, and evaluates performance of direct reports.

    Minimum Requirements:

    Requires BA/BS degree and a minimum of 1 year of experience in a leadership role and a minimum of 5 years related customer service experience; or any combination of education and experience which would provide an equivalent background.

    Preferred Qualifications:

    • Specialty pharmacy and/or healthcare contact center experience.
    • Experience with the development of new sites/team, including, but not limited to, the hiring and training of new personnel.

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