What are the responsibilities and job description for the Customer Success Manager (f/x/m) position at Anyline?
Your mission
Responsibilities
As a Customer Success Manager (CSM), you will play a pivotal role in ensuring our clients’ success and satisfaction. Your responsibilities will include:
Founded in 2013 by four co-founders who remain integral to the company, Anyline has grown significantly. With over 100 employees across Austria, Germany, the USA, and India, we operate as an international team that values diversity and recognizes its immense potential.
Our vision is to become the global leader in mobile data capture solutions and excel in AI automation. We aim to empower individuals without Machine Learning expertise to create their own mobile data collection solutions. Our journey at Anyline is filled with promising opportunities on the horizon, inviting you to be part of our dynamic team.
At Anyline, we embrace and support people from all backgrounds and identities, ensuring equal opportunities. This commitment extends to individuals of diverse ethnic and racial origins, gender identities, sexual orientations, religious beliefs, socio-economic statuses, educational backgrounds, ages, and abilities.
We actively encourage applicants with varied backgrounds to join the dynamic world of Anyline.
Responsibilities
As a Customer Success Manager (CSM), you will play a pivotal role in ensuring our clients’ success and satisfaction. Your responsibilities will include:
- Key Customer Focus: Engage with some of the world’s leading companies across various industries.
- Relationship Management: Maintain close relationships with clients through regular calls, meetings, and participation in events.
- Success Assurance: Ensure technical, user, and business success for our clients through frequent touch points.
- Account Planning: Develop and maintain account plans in close collaboration with our account teams.
- Renewal Strategies: Devise effective renewal strategies and see them through with our Account Executives.
- Product Adoption: Keep clients informed about new products and features that will benefit them. Transparently share information on their use cases within our organization.
- Voice of the Customer: Work closely with the Product Team to address customer needs, ensuring maximum retention and growth rates.
- Project Management: Act as the project manager during the customer lifecycle, overseeing effective onboarding, implementation, testing/PoC, roll-out, and expansion phases.
- Growth Potential: Opportunity for career growth into a leadership role within the Customer Success Team.
- A minimum of 3 years of experience in a sales or consultative role within an Enterprise software company.
- Strong technological and IT understanding.
- A structured approach with excellent reporting skills and the ability to learn quickly and adapt to change.
- Skilled at managing multiple client relationships with a strong focus on reliability.
- A proactive attitude with a passion for expanding your comfort zone.
- Fluent written and spoken English skills; additional languages are a plus.
- People & Values: An autonomous company culture, where every employee can change the future! Work with a stellar team where you take over responsibilities from day one.
- Learning & Knowledge: We offer time and resources to enable lifelong learning for each employee!
- Social Impact & Volunteering: Each employee gets two complete workdays per year, which can be used to volunteer at any organization.
- Personal Growth: Goal-oriented, self-responsible tasks and projects that leave space for creativity and offer the chance to learn a lot in a short time. Personal growth experience by helping to build a truly successful international company.
- Vacation & Goodies: We give you paid time off, so you can recharge your batteries. Get a bonus through our employee referral program, if you know someone who would be a great fit for us.
- Work-Life Dynamic: At Anyline we offer you the highest level of flexibility because we know that our lives do not neatly fall into a typical 9-5 schedule and that individuals are productive at different times of the day. Further, you can work remotely, work from the office, or have a workation. Everything to improvise and combine your private & professional life.
- Health & Well-Being Benefits: We care about you, which is why we offer health insurance, dental insurance, vision insurance, and a 401K plan.
- Events: Numerous company events throughout the year - remote & on-site in Vienna, Austria!
Founded in 2013 by four co-founders who remain integral to the company, Anyline has grown significantly. With over 100 employees across Austria, Germany, the USA, and India, we operate as an international team that values diversity and recognizes its immense potential.
Our vision is to become the global leader in mobile data capture solutions and excel in AI automation. We aim to empower individuals without Machine Learning expertise to create their own mobile data collection solutions. Our journey at Anyline is filled with promising opportunities on the horizon, inviting you to be part of our dynamic team.
At Anyline, we embrace and support people from all backgrounds and identities, ensuring equal opportunities. This commitment extends to individuals of diverse ethnic and racial origins, gender identities, sexual orientations, religious beliefs, socio-economic statuses, educational backgrounds, ages, and abilities.
We actively encourage applicants with varied backgrounds to join the dynamic world of Anyline.
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