What are the responsibilities and job description for the Virtual CSR Representative. position at AO Globe Life - Madison Ledet?
Shape Your Future with AO Globe Life: Remote Work, Real Impact, Boundless Growth!
About Us:
AO Globe Life has been a trusted provider of life, accident, and supplemental health products since 1951, focusing on serving the working-class community. We are seeking a Virtual Customer Service Representative to join our dynamic, fully remote team to help our clients get the support they need, whenever they need it.
Role Overview:
You will be responsible for delivering top-notch customer service through virtual platforms. You will assist clients with their inquiries, provide guidance on their life and health benefits, and ensure a smooth and positive experience—all while working from home.
Key Responsibilities:
Qualifications:
Ready to be part of a supportive team from the comfort of your home? Apply today and join AO Globe Life!
About Us:
AO Globe Life has been a trusted provider of life, accident, and supplemental health products since 1951, focusing on serving the working-class community. We are seeking a Virtual Customer Service Representative to join our dynamic, fully remote team to help our clients get the support they need, whenever they need it.
Role Overview:
You will be responsible for delivering top-notch customer service through virtual platforms. You will assist clients with their inquiries, provide guidance on their life and health benefits, and ensure a smooth and positive experience—all while working from home.
Key Responsibilities:
- Handle client inquiries via phone, email, and virtual communication tools.
- Assist clients in understanding their life, accident, and supplemental health benefits.
- Resolve customer issues efficiently, escalating to appropriate teams when necessary.
- Maintain detailed and accurate records of all client interactions.
- Provide proactive follow-ups to ensure client satisfaction.
- Collaborate with internal departments to ensure seamless communication and problem resolution.
Qualifications:
- Strong verbal and written communication skills.
- Ability to build rapport and provide excellent customer service in a virtual environment.
- Strong problem-solving abilities with a focus on client satisfaction.
- Ability to manage time effectively and work independently.
- Prior customer service experience is an asset but not required.
- Comfortable using virtual tools.
- Competitive weekly pay with performance-based incentives.
- Full training and ongoing support.
- Remote work flexibility—work from anywhere.
- Comprehensive life insurance and health insurance reimbursement.
- Opportunities for career advancement in a growing company.
Ready to be part of a supportive team from the comfort of your home? Apply today and join AO Globe Life!
