Adult TCM

• Assessments: Conducts assessment of assigned clients to include Preliminary Bio-psychosocials, Psychosocials /Comprehensive Assessment, Medical Questionnaires, and all related intake assessments in a timely manner (within 30 days of intake). Contacts others (family and other providers, with appropriate consent) to provide information for the assessment as appropriate. Updates required assessments in accordance with Client Record Handbook guidelines. Finalize all documents in Avatar and turn in all assessment within 24 hours. Maintain 85% compliance with assessment requirements.

• Home Visits: Conducts home visits prior to completion of the intake assessment process to evaluate the safety and well being of the client in the setting the client resides in unless staffed with supervisor and written justification is provided in the record as to why the home visit could not be made. Utilize laptop as appropriate. Meets at least 85% compliance with home visit requirements on Clinical Reviews conducted during rating period.

• Client Service Plans: Develops individualized service plans in partnership with the client and the client’s guardian (if applicable). Develops service plans that include measurable goals and objectives derived from the client’s assessment, identified time frames for achievement on goals which are signed and dated by the client and client’s guardian, if applicable. Updates service plans at least every 6 months or at any time significant changes occur in the client’s condition, situation, or circumstances (e.g., hospitalizations, achievement of goals, etc). Maintain at least 85% compliance with Client Service Plan requirements.
• Case Management: Assists clients in gaining access to needed financial and insurance benefits, employment, medical, social, education, and other services. Works with the client and the client’s natural support system to develop and implement the client’s service plan. Utilize and maintain the Level of Care system as monitoring tool to determine appropriate level of care is provided. Follows-up on the client’s services to determine the status of the client’s services and the effectiveness of the service plan towards enhancing the client’s inclusion in the community. Maintain at least 85% compliance with case management service requirements.

• Service Provision: Meets Service Productivity standard of at least 75% (or 6 out of 8 work hours) for the provision of Case Management services in accordance with applicable clinical/quality criteria which are supported by appropriate clinical record documentation which meet Client Record Handbook specifications, Avatar documentation requirements, and Agency business/clinical ethical standards.
• Progress Notes: Documents all services provided in the client record in accordance with Client Record Handbook Guidelines. Document must be finalized in Avatar within 24 hours from the time the service was rendered. Progress notes must be detailed and clearly reflect how the case manager’s efforts are linked to the services and goals in the client’s service plan and the client’s progress or lack of progress relative to the service plan. Maintain at least 85% compliance with progress note requirements on Clinical Reviews conducted during rating period.
• High Risk Clients: Identifies high risk clients and completes suicide risk assessments for all clients during the intake and/or at any time during treatment a client is noted to have suicide ideation, plans, or an attempt. Reviews risk assessments with the Supervisor and/or MD/ARNP and routes the form to appropriate staff upon completion. Individual note must be documented to reflect the staffing with treatment team. Includes suicide risk, ideations, plans, or recent attempt as a problem statement with measurable objectives, (to include a monitoring schedule), and appropriate treatment intervention(s) on the CSP. Assists the client in completing the Personal Safety Plan. Maintains at least 85% compliance with suicide risk assessment requirements on Clinical Reviews conducted during rating period.

OTHER JOB-SPECIFIC:

• Linking and coordinating with community agencies and families to maintain coordination in the treatment process. Pursues and develops linkages with community resources in accordance with client needs for employment, housing, and occupation. Follows up with community agencies to ensure that the intended services are being provided. Work closely with other mental health providers and provides consultation in crisis situations as well as in the overall treatment and management of the client’s mental illness, including discharge planning, when indicated.
• Attends and participates in staff/unit meetings as required.

Certified Behavioral Health Case Manager (CBHCM) verified through the Florida Certification Board (FCB) in accordance with Florida Statute 394.4573(e).

OR

Bachelor’s Degree in counseling; Social Work; Psychology; Criminal Justice; Nursing; Rehabilitation; Special Education; Health Education; or a Human Services Field in which major coursework includes the study of human behavior and development;

Must obtain Certified Case Manager obtain Provisional Status (CBHCM-P) within 3 months of hire. Once provisional status is obtained, must obtain Certified Behavioral Health Case Manager (CBHCM) within 12 months. If possess the Provisional status upon hire, must obtain the full certification of CBHCM within 12 months of employment.

OR

Other Bachelor’s degree from an accredited university or college with three years full-time or equivalent experience working with adults experiencing serious mental illness.

Licensure or Certification:

• Current valid driver’s license.
• Maintain Apalachee Designated Auto Driver status.
• Maintain current ADM Targeted Case Manager Certification.