Lead Leasing Representative - Storefront

Position Summary:

To provide leadership support and be responsible for supporting the Leasing function of the six Spectrum Apartment Communities. Serves our future residents by offering expertise to streamline the home-finding search. Sets quality tours to support the division's goal of sustained occupancy. Has the ability to coach, train, mentor, and motivate Leasing Representatives to excel at their jobs. Involved in various projects and new initiatives. Creates strong team spirit among the Leasing group by sharing key performance results and exemplifying Irvine Company core values.

Irvine Company Apartment Communities' Spectrum Apartments Homefinding Center is located at The Spectrum Retail Center in Irvine, CA. Our Spectrum Apartments Homefinding Center (SAHFC) is a retail space where our Leasing Representatives engage with shoppers who are interested in living within the area. Their purpose is to filter the traffic to the six communities under the Spectrum umbrella and try to find the best fit for them to call home.

Job Duties:

• Supervise Leasing Representatives and establish a people serving environment.
• Lead a high performing team that is committed to the overall customer experience, focused on building proactive relationships with external and internal customers that lead to qualified appointments
• Provide coaching that is devoted to the growth and development of each representative.
• Motivate the Leasing team to excel in their job.
• Manage timekeeping and create work schedules in support of the business.
• Display a high level of integrity and professionalism at all times in dealing with residents, prospects, employees, and outside contacts.
• Communicate and partner with Sales Managers that are within the region the Lead oversees. Regularly meet with the Sales Managers to achieve and establish monthly sales goals.
• Assist the division’s goal of sustained occupancy by understanding both the company and region goals.
• Hold their team accountable for all appointment setting and online leasing expectations.
• Engage, Discover, Build Value, and Advance with each prospect and follow up until they have set an appointment, found a home within our portfolio, or decided not to move.
• Input all activity into company provided databases (Salesforce, One Site, Interactive Pricing Application) in a timely and accurate manner.
• Accurately communicate the benefits and features of the ICAC portfolio.
• Participate in special projects and new initiatives as directed by the Senior Leadership team.
• Complete coaching weekly with a Lead Leasing Representative.
• Assist in the training and development of new SAHFC Leasing Representatives.
• Supports marketing functions through the recording of accurate data on prospects and new residents, and by keeping informed of all pricing and promotions.
• Utilize the computer system to analyze data and run daily reports.
• Perform additional duties as assigned.

Minimum Qualifications / Other Expectations:

Education:

• Bachelor’s degree preferred.

Experience:

• 1-3 years supervisory experience.
• Previous experiences in sales, customer service or retail.

Knowledge, Skills and Abilities:

• Exceptional verbal and written communication skills.
• Strong organizational skills and extremely detail-oriented.
• Self-starter, ability to work independently.
• Demonstrate leadership, initiative, and professionalism.
• Ability to adapt to additional job functions and responsibilities as the department expands and evolves to support the business.