Apex Learning is a digital curriculum company powered by smart people passionate about learning and motivated by results. An industry leader with deep expertise in digital instruction, Apex Learning works closely with school districts across the country to implement proven solutions that increase on-time graduation rates and create opportunities for student success in school and beyond. The company is driven by the understanding that supporting the needs of all students – from struggling to accelerated – strengthens schools and creates stronger communities, brighter futures and a more equitable world.
Position Summary:
The Student Services Specialist 1 promotes the success of ALVS by providing excellent pre and post-sale customer support via telephone, email and chat to students, parents, and school personnel. The coordinator plays a key role by encouraging student enrollment, retention and positive engagement with ALVS. Their main responsibility and goal is keeping our volume of enrollment and support requests under control and within SLA’s, with the assistance and direction of the other Student Services Team Members.
Job Responsibilities:
Job Qualifications and Requirements:
Education and/or Experience:
Benefits/Perks:
Supervisory Responsibilities:
This position does not have direct supervisory responsibilities.
This job description is a summary of the typical functions of the job and is not intended to be a comprehensive or exhaustive list of all possible duties and responsibilities. The particular job duties of this position may change based upon the needs of Apex Learning. Additional duties may be assigned at the discretion of the supervisor. Apex Learning reserves the right to amend and change the responsibilities to meet its operational needs.
Apex Learning is an equal opportunity employer. Our intent is to recruit, hire, train, and promote all persons in all job groups in accordance with law, without regard to race, color, religion, sex, age, marital status, disability, national origin, sexual preference, or any other protected status.
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