Dispatch Manager

Company Summary:
Apex Pros is a fast-growing company with a great deal of opportunity for Dispatch Manager looking build an outstanding career. At Apex we believe in providing outstanding client service and endless opportunity for our team members.

We are specially looking for Dispatch Manager to join our Dublin Office. The ideal candidate will be versatile, highly motivated, detail orientated and be able support clients and our staff.

At Apex we have believe we an exciting year in front of us. The people we bring on now will have opportunities to advance their careers through additional education, unique bonus opportunities, and promotional opportunities as we achieve our growth goals. At Apex we believe the mountain grows underneath our team, so as the company grows so does the opportunity for our team!
At Apex we are not looking for the person who just comes to their job every day, we are looking for the person who is building their career and wants to reach for the stars every day!

Position Description:
Our Dispatch Manager position will have a diverse responsibility as the role will function as the right hand of the office manager specifically focusing in customer support and administrative functions. Our Dispatch Manager will perform a great deal of administrative tasks such as, but are not limited to; customer service support, responsible for coordinating and dispatching technicians to job sites, and other personnel to various job sites, the dispatcher ensures timely and organized project execution. This role requires strong communication skills, multitasking abilities, and a deep understanding of Home Services. and other general support for the team. The Dispatch Manager will have opportunities to expand upon their general duties, as stated above, to support the business within the sales and marketing functions.

The Dispatch Manager position is intended to be a position of growth and opportunity within Apex. As the company achieves it growth plans, we anticipate the Office Manager will be well positioned for promotion within the company.

Critical Success Factors:
- Motivation, tenacity and attention to detail will be required at every step
- Abide by the system we provide and focus on customer service
- Meet and exceed individual performance metrics
- Always maintain and clean and organized workspace.
- Build trust and confidence with clients and our team
- Maintain a professional appearance
- Operate in a fashion which encourages clients to refers Apex to their friends, family and neighbors.
- Patriciate in all required company activities, such as; training, meetings and other events as scheduled.

Qualifications:
- High school diploma, or equivalent required.
- Knowledge of QuickBooks is a plus
- Knowledge of Microsoft Office Package Highly Preferred
- Knowledge to Gmail Suite Highly Preferred
- Ability to manage multiple projects at any given time and as well as a diverse, free flowing task list
- Ability to easily connect with people in person as well as over the phone, email and social media

Benefits:
- Bonus opportunities for outstanding performance, service and efficiency
- Medical and Dental Insurance after 60 days
- 401k opportunity after a year.
- Company Cell Phone and Laptop
General Work Schedule: Monday – Friday 8a-5p

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• What is current salary or hourly rate?
• Have your ever worked in a software called Service Titan
• We are only staffing a Monday - Friday 8am - 5pm, are you okay working that shift?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Required)

Ability to Relocate:

• Dublin, OH 43017: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $70,000